Room Attendant/housekeeping

2 weeks ago

Ottawa, Canada Lord Elgin Hotel Full time

**Room Attendant applicant must be available Weekends and shifts can vary**

**SUMMARY**:
The Room Attendant works with the Executive Housekeeper to attain the cleanliness and guest service standards required by the hotel.

**RESPONSIBILITIES**:

- Respond to direct guest requests in an empathetic and timely manner.
- Provide daily cleaning & sanitation per standards, including but not limited to: Guest Rooms..
- Ensure communication of maintenance issues in a timely manner.
- Maintain equipment in a clean and proper working order, reporting any concerns in a timely manner.
- Work with the Guest Services and Maintenance departments regarding the status of rooms, guest requests, and upkeep and repair issues.
- Ensure the correct handling of lost guest property in accordance with Hotel procedures.
- Carry out opening and closing procedures as detailed in the Standards & Procedures while ensuring accurate completion of any reports.
- Ensure the safe storage, issue and effective use of cleaning materials and equipment as directed by manufactures on their Safety Data Sheets (SDS).
- Ensure adherence to the Hotel’s policy regarding security of bedrooms and keys.
- Ensure adherence to hotel’s 4 Key Principles.
- To work and communicate in a professional and ethical manner with colleagues assisting where necessary to develop team spirit and to achieve standards of work and guest care as required by Hotel policy.
- Ensure correct placement of Fixtures, Furniture, and Amenities & Equipment.
- Maintain standards in compliance with Housekeeping Department Policies, Procedures and Practices.
- Provide support to Security by communicating any unusual situation or person
- Provide support per the Emergency Response Plan as directed.
- Complete housecleaning of rooms.
- All other assignments directed by the housekeeping department

**QUALIFICATIONS**:

- High School diploma an asset.
- Experience in Housekeeping an asset.
- Ability to work day and weekend shifts.
- Ability to lift, carry & move 11 to 29 pounds
- Able to use a carpet cleaning machine
- Ability to tolerate cleaning chemicals.
- Ability to prioritize, problem solve and make decisions in support of superior guest service.
- Ability to communicate with Guests and Team Members in a concise, clear and empathetic manner.
- Ability to perform basic counting and arithmetic functions.

**Job Types**: Full-time, Permanent, Part-time
Part-time hours: 16-40 per week

**Salary**: From $19.18 per hour

Flexible Language Requirement:

- French not required

Schedule:

- 8 hour shift
- Day shift
- Weekend availability

Supplemental pay types:

- Overtime pay

COVID-19 considerations:
The Lord Elgin Hotel is committed to the health and safety of all guests and employees. We are preventing the spread of Covid-19 through a number of changes and policies that adhere to Ottawa and Ontario Public Health regulations.

Ability to commute/relocate:

- Ottawa, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Professional Cleaning: 2 years (required)
- Hotel: 2 years (required)

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