Remote Support Specialist

Convergint is looking for a full-time, enthusiastic, results driven and forward-thinking Remote Support Specialist to join our amazing culture. As a Remote Support Specialist, you are a part of a dynamic team that allows you to grow as Convergint grows.

**Who You Are**

You have a passion for providing world-class service to customers, colleagues and communities. You are a person of integrity with a commitment to growth, accountability and delivering results. You want to join an organization with a positive culture that embraces inclusion and allows everyone to be the best version of themselves at work and home. You want to grow with us and deliver results as an exceptional Remote Support Technician.

**Who We Are**

With 20-years of proven growth and exceptional performance, our mission is to be our customer’s best service provider. We realize the importance of diversity in achieving that goal. Our company was built upon a solid foundation of 10 Values and Beliefs which drive our unmatched culture, making us the #1 global, serviced-based systems integrator in the industry. We take great pride in protecting the lives and assets of our customers and their communities with the solutions we provide.

**What you’ll do with “Our Training and Your Experience”**
- Convergint's greatest strength is our people Every colleague is encouraged to participate in our Recruit Awesome People program, helping us grow Convergint by promoting our colleague-first culture and referring top talent to the Talent Acquisition Team and hiring managers.
- Acts as “our customer’s best service provider” at all times thereby ensuring Convergint is the customer’s first choice for service.
- Respond to routine and some non-routine customer service calls, scheduled maintenance calls, and emergency and after-hours service calls on a timely basis; diagnose, troubleshoot, repair, replace defective parts and debug systems for routine problems; install projects as necessary.
- Use solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Identifies and resolves problems for many types of service calls including emergency and after-hours calls; analyzes repair requirements and provides customer with appropriate solutions; completes necessary repairs and replacements as needed; exercises judgment in selecting methods, techniques, and evaluation criterion for obtaining results.
- Completes accurate and detailed service reports for customer and Convergint in a timely manner to allow for accurate invoicing and job cost tracking.
- May provide custom systems integrations, detailed systems upgrade planning and execution, systems audits and consultation, and/or database management and manipulation. May install, configure, and support a variety of network systems and equipment for assigned projects.
- Executes all service calls in accordance with Federal, Provincial and local regulations as well as company health and safety policies and procedures. Uses solid troubleshooting skills to isolate and fix problems in malfunctioning equipment or software.
- Communicates with and work with the other team members consistently to improve overall operations of the Convergint Technology Center, and company.
- Responsible for primarily performing preventative maintenance for installed systems that are typically less complex.
- Work closely with other specialists to cross-train on servicing existing customers by responding to service calls, carrying out Customer Support Programs and small projects business.
- Scope of work includes technical assistance, systems checkout of new and existing installations, troubleshooting and maintenance and repair routines associated with installed Security and the installation of small or less complex projects.
- Performs other duties and responsibilities as requested or required.

**What You’ll Need**
- Developing exceptional customer focus and ability to work under pressure; ability to maintain awareness of, and seek to meet the needs and wants of the customer without being prompted.
- Developing technical skills and experience related to building automation systems, fire alarm systems, and/or electronic security systems.
- Ability to develop basic programming skills and proven ability to troubleshoot problems and look for solutions.
- Solid mechanical and electrical aptitude (e.g. works with a variety of hand and power tools such as drill, screwdriver, wire stripper, hacksaw, crimper).

**Requirements**:

- Diploma in Electronics strongly preferred.
- Relevant trade experience preferred.
- Minimum of 3-5 years’ experience with electronic Security systems demonstrating solid technical skills
- 3-5 years of programming experience with regards to security systems with a proven ability to troubleshoot problems and look for solutions

**Company Benefits and Perks**

Convergint fosters a supportive, accessible, and inclusive environment in which individuals of different bac