Application Support Analyst

2 days ago

Toronto, Canada INX Software Full time

Join a global leader in proving cloud based solutions for our 240 clients
- Use your skills to join a team that focuses on driving client satisfaction
- Enjoy a range of perks including flexible working, and corporate discounts

**About us**

INX Software is a leading provider of software designed to meet the risk, compliance, workforce management, training and reporting needs of high-risk, complex and remote businesses.

K2fly supports resource and asset-intensive industries across five continents, addressing regulatory and compliance challenges in the areas of mineral resource governance, natural resource governance, and mine technical assurance.

Together, we provide mission-critical solutions for some of the world’s biggest mining companies, as well as leading businesses in sectors such as energy, transport, utilities, engineering and manufacturing.

**A little about the role**

We are currently looking for a full time Application Support Analyst to join our expanding global business on a 12-month fixed term contract based in Canada. This is a completely remote position as head office is based in Perth, Australia. As an Application Support Analyst, you will be working as part of the Customer Support team assisting our clients with their technical queries and driving client satisfaction. In addition, the Application Support Analyst will be responsible for:

- Acting as a first point of contact for customers, with a great understanding of the INX K2fly products to provide effective customer support.
- Ensure that all support tickets are logged, managed, and resolved effectively.
- Engage and collaborate with internal teams to resolve support tickets.
- Triage faults as they are raised and correctly log and categorise tickets via department procedures and guidelines.
- Adhere to Organisational Level Agreements (OLA’s) and Service Level Agreements (SLA’s) where applicable.
- Work 7.6 hours a day between 6am - 8pm on a rotating shift pattern.

**A little about you**

We're looking for somebody that is positive, enthusiastic, and has a customer centric attitude. You will have excellent written and oral communication skills, with a natural analytical approach to problem-solving. In addition, you will need to have:

- Proven customer service skills with a focus on customer outcome.
- A tertiary qualification in a technology related discipline highly desirable.
- Highly organised with good time management skills and the ability to multitask.
- Strong verbal and written communication skills.
- Able to prioritise workloads and meet deadlines.
- A tertiary qualification in a technology related discipline is advantageous to the role but not essential.

**Join INX K2fly for a Fulfilling Work Experience**

At INX K2fly, we understand the importance of our employees and we’re committed to meeting our employees’ needs by providing a range of benefits. These include:

- Flexible work arrangements such as floating public holidays, flexible hours, and hybrid options.
- Access to LinkedIn Learning to foster personal and professional growth.
- Access to our Employee Assistance Program which provides confidential counselling and resources to help you thrive.
- Enjoy cashback discounts and exclusive deals through our Rewards platform, our way of appreciating your hard work.

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