Bilingual Contact Centre Representative

2 weeks ago

Montréal, Canada TC Transcontinental Full time

**About Us**
TC Transcontinental, has close to 8,000 employees, the majority of which are based in Canada, the United States and Latin America, with revenues of approximately $3 billion. TC Transcontinental is Canada’s largest printer and a leader in flexible packaging in the United States, Canada and Latin America.

**About this opportunity**

**What you will do**
- Provide technical expertise to customers who need help navigating and using the online ordering portals;
- Resolve issues in a prompt and efficient manner; liaise with internal departments, and escalate cases as required;
- Use the internal CRM system to log all cases, provide detailed information on resolution, and update all required data in accordance with departmental Key Performance Indicators (KPI’s)
- Maintain a high level of knowledge and adherence to the Call Centre-Client KPI’s.
- Identify and report on recurring issues to drive prompt solutions;
- Attend team huddles for current updates on issues, concerns and promotions, goals and personal KPI stats.

**What you have to offer**
- Related post-secondary education with a minimum of 2 years of relevant work experience;
- Supply Chain Management experience is an asset;
- Able to work a hybrid 5 day work week schedule that includes working a combination of days, evenings and Saturdays with 3 days from home and 2 days in office. Work overtime as required.
- Skilled at handling difficult customer calls and responding in a positive, polite and professional manner;
- Have a technical understanding of an Online ordering system, Inventory management system, CRM
- Strong computer skills, including Microsoft Office programs (intermediate-level Excel is required);
- Ability to navigate through and utilize multiple computer software systems;
- Demonstrated initiative and judgment skills in order to organize and prioritize tasks, workload and projects in a fast-paced work environment;
- Results-oriented, with exceptional analytical and problem-solving skills;
**What we have to offer**
- Opportunity to be part of a dynamic and highly motivating work environment where you can develop your potential and launch an exciting career
- Employee perks such as discounts from suppliers on various products and services such as insurance, wireless bundles, travel, and much more
- Development opportunities where your input makes a difference. Competitive compensation package, pension, and flexible benefits that are customizable to you and your family needs.

**Learn more about us**

P2ON

Schedule:

- Day shift
- Evening shift
- Monday to Friday
- Weekend availability

**Experience**:

- Customer service: 1 year (preferred)

Work Location: In person

  • Bilingual Commercial Analyst, Client Contact Centre

    2 weeks ago

    Montréal, Canada Business Development Bank of Canada Full time

    No other bank is doing what we do. At BDC, we help Canada and its entrepreneurs create a prosperous, inclusive and green economy. Our mission is to help Canadian businesses thrive by providing financing, capital and advisory services. We’re devoted to Canadian entrepreneurs. We’re also dedicated to our employees. Adaptable. Inspiring. Different....

  • Contact Centre Representative

    2 weeks ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Representative Contact Centre- Bilingual

    1 day ago

    Montréal, QC, Canada Chartwell Full time

    **Scope of the position** **Key Activities** **Customer Service** - Provide assistance to customers through inbound telephone calls, by providing information about Chartwell retirement residences and the Canadian retirement living landscape in general. - Gather and document customer details such as current situation, care and services required and or...

  • Bilingual Supervisor, Contact Centre Services

    2 weeks ago

    Montréal, Canada Green Shield Full time

    **WHO WE ARE** When it comes to health, we’re always looking for ways to push for better. It’s why we were founded in the first place. In 1957, our founder, pharmacist William Wilkinson, witnessed a mother sacrifice her health by forgoing her own medicine to pay for her sick daughter’s prescription. He knew there had to be a better way. So, he...

  • Contact Centre Representative

    7 days ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Contact Centre Representative

    1 day ago

    Montréal, QC, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...

  • Bilingual Supervisor, Group Benefits Contact Centre

    7 days ago

    Montréal, Canada Manulife Full time

    locations - Montreal, Quebec - time type - Temps plein - posted on - Publié aujourd'hui - time left to apply - Date de fin : 31 mai 2025 (Il reste 9 jours pour postuler) - job requisition id - JR25050872 - Le Superviseur Bilingue du Centre de Contact des assurances collectives joue un rôle crucial dans la promotion d'une équipe performante et axée sur le...

  • Bilingual Centralized Call Centre Representative

    2 weeks ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...

  • Bilingual - Centralized Call Centre Representative

    24 hours ago

    Montréal, Canada Black & McDonald Limited Full time

    **ABOUT THIS CAREER OPPORTUNITY** The Centralized Call Centre Representative (bilingual) reports to the Call Centre Supervisor. Their primary focus is to support work order creation for the FMO and Service departments to ensure the delivery of high quality facility services to our customers. This position will respond effectively in order to serve customers...

  • Bilingual Manager, Mortgage Contact Centre

    2 weeks ago

    Montréal, Canada CIBC Full time

    We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients. At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are...