Foh Associate

7 days ago

Toronto, Canada Snakes & Lattes Full time

**Overview**

The FOH Associate position is responsible for providing consistently high-levels of customer service to all guests from when they first enter the space until their departure. This includes greeting guests, introducing the brand concept, space and staff, maintaining a strong working knowledge of all menu items, and providing game recommendations and rule clarifications based on the guests’ needs and requests.

**Duties**
- Welcome guests to the space in a warm, positive and professional manner
- Introduce the guests to the brand concept, space, staff and key policies
- Provide any clarification, as needed, to our guest on how to us the Order & Pay system
- Taking food and beverage orders, only if required, while making suggestions or providing assistance
- Deliver food and beverages, in a professional courteous manner, to all tables
- Assist customers with games selection and rules whenever needed/possible
- Periodically check in on all guests to ensure food and beverage quality throughout their meal
- Clear plates, glasses and utensils once guests have finished their meals, assist other FOH Support staff in clearing tables
- Ensure flow of service through high volume periods, making sure reservations are set
- Facilitate guest intake to the waitlist as needed while communicating with guests an estimate of expected wait times
- Contacting guests on the waitlist when a table becomes available for them
- Answering the phone in a polite and curious manner and assisting any guests needs or reservation requests over the phone
- Ensuring all cleaning, stocking, pre and post shift tasks are completed as delegated by management
- Perform other job-related duties as assigned by managers or supervisors

**Skills**
- Experience working under pressure in a high stress, fast-paced environment
- Strong customer service and troubleshooting skills
- Able to perform all job duties under pressure in a polite, sensitive and professional manner
- Strong work ethic and positive team player attitude
- Professional appearance and manners at all times
- Time management and organizational skills with strong attention to detail
- Strong knowledge of food safety standards
- Interpersonal skills that allow one to work effectively in a diverse working environment
- Must be able to work a flexible schedule including days, nights, weekends and holidays
- Able to effectively communicate in English both verbally and in writing
- Ability to lift up to 50lbs as required

**Job Type**: Part-time

Pay: From $17.20 per hour

**Benefits**:

- Discounted or free food
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Every Weekend
- Weekends as needed

**Experience**:

- Serving: 1 year (preferred)
- Front of House: 2 years (required)

Licence/Certification:

- Smart Serve (required)

Work Location: In person

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