Bilingual Client Success Associate

At Ameego (powered by Humi), we’re more than just a software company—we’re a game-changer for restaurants, helping them increase sales, optimize labor, and build thriving workplace cultures. We believe in delivering top-tier, personalized service to every client, and now, we’re looking for a passionate team member to take our Quebec-based hospitality clients to the next level

This is a 14-month contract role, perfect for someone who’s bilingual (English & French), loves connecting with people, and thrives in a fast-paced, customer-focused environment. As part of our Client Success Team, you’ll play a key role in supporting restaurants, providing world-class service, and helping them succeed with Ameego. If making an impact, building relationships, and delivering top-notch support excites you—this is the opportunity for you
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**Who are we?**:
Welcome to Ameego, where we're not just another tech company. We're a collective of innovators, driven by the desire to revolutionize our industry with technology that works harder and smarter. We're proudly Canadian, but our work knows no borders. At Ameego, we cater specifically to the fast-paced restaurant industry. We are fortunate enough to work with some of Canada's most iconic brands, like Boston Pizza and Tim Hortons. Our secret recipe? Driving more return on investment than any other vendor in our space. We're the architects, merging innovation with experience, expertise, and ambition to create the never-before-seen.

Ameego is a proud member of the Humi team. Humi is the Canadian employment platform. We help Canadian businesses be better employers. Founded in 2016, Humi started as a simple cloud-based web app that stored employee data. Thanks to the support of customers, Humi has built solutions that allow Canadian businesses to manage employee information, onboarding, performance, time off, employee benefits, and payroll.

We've officially joined Employment Hero to accelerate our vision and support their mission to make employment easier and more valuable, for everyone Since Employment Hero's inception in 2014, we've had some pretty impressive growth (100% YoY), reached unicorn status in 2022, and now serve 400,000 businesses globally, with 2.9 million+ users on the platform. We have no plans to slow down.

We believe in distributed employment and take a ‘Remote First' approach with our team. This position can be done 100% remotely from anywhere within Canada.

There’s never been a more exciting time to join one of the fastest-growing SaaS unicorns, so let’s see if we could be a match

**What will you be doing as a Bilingual Client Success Associate?**:
As a Bilingual Client Success Associate, you will provide bilingual assistance to hospitality clients, ensuring they receive the guidance and support needed to effectively use the platform. Your role will involve troubleshooting issues, delivering training sessions, assisting with translations, and helping improve overall client experience. Through regular interactions, you’ll build strong relationships, gather valuable feedback, and identify opportunities to enhance client success.

**As a Bilingual Client Success Associate, you’ll be**:

- Be the go-to support hero for hospitality clients, including but not limited to restaurant General Managers, franchisees, and owner-operators
- Troubleshoot and resolve client inquiries related to Ameego products, ensuring clear explanations and solutions for any technical or functional challenges
- Maintain detailed and accurate records of client interactions and resolutions to ensure all issues are tracked and resolved effectively on Zendesk & Hubspot/Salesforce
- Act as a liaison between clients and internal teams, collecting feedback on system improvements and potential feature requests
- Check in with clients regularly to build relationships, identify new pain points, and suggest additional solutions or upgrades that fit their needs.
- Assist with client platform demonstrations and presentations to ensure clients get the most out of the platform
- Coordinate and host training sessions on the Ameego software in French and English to onboard and educate clients
- Assist in translating our knowledge base (our help and training section) documents from English to French to ensure a seamless experience for the French Canadian market
- Assist the development team to translate copy within the existing Ameego platform from English to French to ensure language accuracy across the Ameego platform
- Collaborate with marketing to develop engaging training videos in French that would appeal to the Canadian market

**What are we looking for in a Bilingual Client Success Associate?**:

- Bilingual fluency in Canadian French and English (written and verbal) with strong grammar skills and a good understanding of the OQLF requirements in Quebec
- 1+ years of experience in client support or client management, preferably using ticketing systems like Zendesk, HubSpot, or Salesforce