Pt Operations Lead- Key Holder

**PRIMARY RESPONSIBILITIES**:
**Leading Business Results**:
Accountable for achieving and surpassing store business targets, including sales and productivity measures,
labour management, customer satisfaction and inventory shrinkage as well as personal sales objectives.
Maintain awareness of mall, competitors or community activities that could impact business results;
communicate information to the Store Manager.
Demonstrate flexibility and innovation in recognizing and reacting to the changing business environment.
Leading Brand & Visual Presentation Excellence:
Adhere to, and enforce, dress guidelines to properly represent the Brand.
Communicate and support brand, promotional, product and visual directives and standards as set out
corporately.
Ensure staff is well versed in the features and benefits of merchandise through regular product knowledge
sessions.

**Leading Sales & Operational Excellence**:
Support the Store Manager in conducting staff meetings.
Support the Store Manager in the planning and execution of inventory cycle counts.
Support the Store Manager in the execution and follow-up of loss prevention action plans
Exemplify the company’s vision, mission, values and brand behaviors; lead by example at all times.
Adhere to and enforce the Code of Conduct and all other Company policies & procedures.
Support corporate expectations and systems and ensure proper execution of company initiatives, providing
feedback to the Store Manager, as needed.
Consistently promote a positive shopping experience by focusing staff on the importance of connecting with
customers. Ensure accountability of staff in building a repeat customer base by providing all customers with
exceptional customer service.
Effectively manage customer complaints in a timely and effective manner.
Effectively communicate with the Store Manager regarding day-to-day operational issues of the store.

Monitor and manage on a daily basis: store and individual sales and key performance indicators, payroll and
controllable expenses as well as all company initiatives. Align activities to ensure business goals are met.
Manage and delegate various tasks/duties to optimize sales productivity and the overall customer
experience; Coach and support employees for effective completion of all selling and non-selling
responsibilities.
Keep staff informed of all store and individual sales and productivity targets, marketing and sales promotions
and other information to help them provide exceptional customer service and achieve goals.
Prepare necessary reporting as required by business processes and needs.
Maintain store standards in all areas of the business, in accordance with company operating policies and
procedures.

**Leading Excellence through People**:
Consistently foster a positive working experience by treating all staff in a fair and consistent manner as well
as promoting safe working practices.
Promote an environment that encourages participation, creativity and learning by sharing best practices and
building on the ideas of others.
Model behavior that respects the background, experience and cultural differences of others, while upholding
the values of the Company.
Provide clear direction and follow-up while monitoring progress of employees, to ensure timely and effective
completion of assignments.

**SUPERVISION**:
Approximately between 8 to 25 employees supervised directly and indirectly, depending on the period of the
year and the volume of the store.

**WORKING CONDITIONS**:
Part time must be available to work a maximum of 25 hours per week.
Ability to work a flexible schedule to meet the needs of the business, including
evenings, weekends, holidays and overnight shifts.
Travel: May be required to travel to other stores/divisions.
Physical: Able to work in a standing position 90% of the day.
May be required to lift boxes (weighing up to 40 lbs)