Guest Services Representative/admin

LaTour Group Management Canada, Inc., is now hiring for a Guest Services Representative/Admin (GSRA) for our Whistler, BC managed properties LTC offers an abundant benefits package after 90 days of full-time employment.

To be eligible for employment, you must live in the Whistler, BC area.

**Benefits**:

- Company paid medical, dental, life, and short-term disability after 90 days of full-time employment
- Ski and/or leisure package available
- Travel perks
- RRSP after 1-year

The Guest Services Representative/Admin (GSRA) establishes a positive rapport with guests and provides excellent guest services from the first greeting through check-out. This position helps to ensure that guests feel welcome, that their needs are met, and that their questions/problems are resolved quickly and appropriately. The administration functions of this position are related to report processing, AP processing, vendor management, and providing support to the Operations Manager.

**ESSENTIAL FUNCTIONS**
- Greets guests warmly and efficiently facilitates their check-in and check-out process.
- Ensures that welcome and departure calls are being placed in accordance with company standards.
- Anticipates guests’ needs and resolves their questions/problems or refers them to the appropriate person for resolution.
- Completes the shift checklists accurately and submits them to the Operations Manager or places them in the Manager’s mailbox by the end of the shift.
- Communicates often with houseperson, Operations Manager and maintenance staff on the status of all rooms and guests needs.
- Reviews the communication log daily for pass-along information from previous shifts to ensure seamless service for maximum guest satisfaction.
- Counts and verifies that the cash drawer is at the correct denomination and immediately reports any discrepancies to the Manager
- Maintains a neat, clean, and organized environment.
- Maintain the Property Management System SPI regarding vacancies, reservations, and room assignments.
- Assign rooms for arriving guests.
- Present statements of charges to departing guests and collect payment.
- Report Processing in the Property Management System
- Accounts Payable Processing through a software program, entering invoices once approved

**The GSRA may also**:

- Perform concierge duties.
- Assist with houseman duties as needed.
- Quality check rooms on occasion

**POSITION QUALIFICATIONS/REQUIREMENTS**

**Education/Credentials**
This position requires a high school diploma or GED.

**Experience**
Customer Service experience is preferred, but not required.

**LTC’s Core Competencies**
**Accountability**:Ability to accept responsibility and account for his/her actions.
**Adaptability**:Ability to adapt to change in the workplace.
**Customer-Oriented**:Ability to take care of the customers’ needs while following company procedures.
**Enthusiastic**:Ability to bring energy to the performance of a task.
**Ethical**:Ability to demonstrate conduct conforming to a set of values and accepted standards.
**Honesty/Integrity**:Ability to be truthful and be seen as credible in the workplace.
**Interpersonal**:Ability to get along well with a variety of personalities and individuals.
**Responsible**:Ability to be held accountable or answerable for one’s conduct.
**Safety Awareness**:Ability to identify and correct conditions that affect employee safety.
**Tolerance**:Ability to work successfully with a variety of people without making judgments.

**Knowledge & Skills**
**Accuracy**: Ability to perform all duties accurately and thoroughly.
**Oral Communication**: Ability to communicate effectively in a positive manner with others using the spoken English word to both internal and external guests.
**Detail-Oriented**: Ability to pay attention to the minute details of every task.
**Organization**: Posses the trait of being organized and methodically performs each task.
**Friendliness**: Ability to exhibit an enthusiastic demeanor towards all guests.

**WORK ENVIRONMENT**
The Guest Services Representative/Admin works in a typical front office setting, with many distractions. This position may be scheduled for any shift, including weekends and holidays.

Pay: $23.00 per hour

**Benefits**:

- Dental care
- Disability insurance
- Extended health care
- Life insurance
- Paid time off
- RRSP match
- Vision care

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Whistler, BC V0N 1B4: reliably commute or plan to relocate before starting work (required)