Customer Service Representative

1 week ago


Wetaskiwin, Canada H&R Block Wetaskiwin Full time

**Overview**
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. In this role, you will be the first point of contact for our customers, providing exceptional service and support.

**Responsibilities**
- Greets and welcomes clients, determines their needs, and assigns them to Tax Pro
- Answers calls, provides information, and transfers to associates as needed
- Manages client flow, inform them of wait times, and follows up on delays
- Attends required training
- Maintains office appearance, cleanliness, and well stocked workstations

**Skills**
- Excellent communication skills
- Previous experience in customer service is highly desirable.
- Ability to demonstrate effective phone etiquette while interacting with customers.
- Ability to work well under pressure and manage multiple tasks simultaneously.
- A positive attitude and a commitment to providing outstanding service.

Join us in delivering exceptional customer experiences while growing your career in a supportive environment

**Job Types**: Full-time, Part-time, Seasonal
Contract length: 3 months

Pay: $17.50 per hour

Expected hours: 32 - 44 per week

**Benefits**:

- Discounted or free food
- Flexible schedule

Schedule:

- 4 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Morning shift
- No weekends
- Overtime

**Education**:

- Secondary School (preferred)

**Experience**:

- Call center: 1 year (preferred)
- Customer service: 1 year (preferred)

**Location**:

- Wetaskiwin, AB T9A 0R7 (required)

Work Location: In person

Application deadline: 2025-01-31
Expected start date: 2025-02-10



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