Current jobs related to Customer Support Specialist, Nfp - Waterloo - NAVBLUE, Inc.
-
Customer Support Specialist
3 days ago
Waterloo, Canada Earthscape Play Full time**Customer Support Specialist** Full-Time, Elmira, ON At **Earthscape**, we create beautiful, innovative custom playground sculptures and structures that inspire children and adults to creatively play. By partnering with some of the most prestigious Landscape Architecture firms in North America, we bring brilliant playground concepts to life. Our...
-
Technical Support Specialist
3 days ago
Waterloo, Canada Open Text Corporation Full time**Technical Support Specialist**: - Req id: 38691- Waterloo, ON, CA**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The...
-
Technical Support Specialist
6 days ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity** The Technical Support Specialist will be responsible for making our...
-
Waterloo, Canada PeopleCare Communities Full time**Systems Support Specialist - Leadership Support Office** **THE ROLE** Exciting growth within our Systems & Innovation team presents a unique opportunity for a Systems Support Specialist to join our organization. In this role, you’ll be a key player in supporting our IT infrastructure and initiatives, working closely with a dedicated team to ensure...
-
Technical Support Specialist
3 days ago
Waterloo, Canada opentext Full time**OPENTEXT - THE INFORMATION COMPANY** As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management. **The Opportunity**: The Technical Support Specialist will be responsible for making our...
-
Technical Support Specialist
2 weeks ago
Waterloo, Canada OpenText Full timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...
-
Technical Support Specialist
1 week ago
Waterloo, Canada OpenText Full timeOPENTEXT - THE INFORMATION COMPANY OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects...
-
Associate Product Support Specialist
1 week ago
Waterloo, Canada Open Text Corporation Full time**Req id**:42912- Waterloo, ON, CA **OPENTEXT** OpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute...
-
Technical Support Specialist
6 days ago
Waterloo, Ontario, Canada OpenText Full timeOpentext - The Information CompanyOpenText is a global leader in information management, where innovation, creativity, and collaboration are the key components of our corporate culture. As a member of our team, you will have the opportunity to partner with the most highly regarded companies in the world, tackle complex issues, and contribute to projects that...
-
Systems Support Specialist
1 week ago
Waterloo, Canada peopleCare Communities Full timepeopleCare is a family owned, values-based organization that provides outstanding care and exceptional experiences for those who live and work in our long-term care and retirement homes. Our staff are engaged, enthusiastic and strive to exceed expectations. We are always looking to hire talented and caring new people, who want to make a difference and who...
Customer Support Specialist, Nfp
2 weeks ago
**Job Summary**:
NAVBLUE, an Airbus Company, is seeking a Customer Support Specialist to join our growing team. Reporting to the head of Customer Experience (AMER), the Customer Support Specialist will provide support for NAVBLUE products that are operationally critical to our customers. Primary support activities will include NAVBLUE N-Flight Planning, with scope extending to additional products in line with business needs.
The Customer Support Specialist represents the customer voice within the organization. They are responsible for providing first-class support to Navblue customers and will have regular contact when resolving queries through the NAVBLUE support system (telephone, chat, forums & tickets).
The Customer Support Specialist also trains customers on the products and use of the support system. This training is typically provided through both webinars and on-site customer visits.
The Customer Support Specialist role is transversal and will work across the business at all levels to resolve customer queries, owning the ticket from creation to resolution. This will include working with Product Management, Production, Technical Support and Software Development.
The role involves shift work 5 days per week with rotating weekend shift coverage. The standard hours of work are 10am - 7pm.
**Responsibilities**:
- Act as the main point of customer contact for all products in scope through the NAVBLUE Support Portal.
- Good command of the English language
- Ensure that all customer queries or requests are logged, managed, followed up and closed as per the internal and customer-specific SLAs.
- Troubleshoot queries using all available tools to attempt to resolve queries before escalation to other teams, performing system changes where required and where permitted through the defined standard operating procedures
- Work closely with Product, Development, Technical Operations and other departments within NAVBLUE to address customer issues and other requests..
- Provide feedback to Development Teams and Product Management on support trends, issues, and any item impacting customer satisfaction.
- Gain basic knowledge of all products in the NAVBLUE suite
- Complete all training assigned
- Monitor customer satisfaction and build loyalty by providing excellent customer service.
- Support NAVBLUE’s goals for Quality Assurance and Health & Safety
**Academic/Educational Requirements**
- Minimum Equivalent of a Secondary Schooling Education
- Aviation/Aeronautical knowledge is beneficial but not essential.
- Pilot license or experience helpful
**Experience**
- Previous experience in a customer service role
- Aviation experience would be beneficial
**Knowledge, Skills, Demonstrated Capabilities & Competencies**:
- Excellent communication skills, internally and with customers
- Ability to multitask and prioritize
- Strong analytical and problem-solving skills
- Working knowledge of airline operations, flight plans, aviation charts, approach plates and ability to decode and understand aviation weather and NOTAMs
- Knowledge of EASA Rules, CARS Rules or FAA Rules
- Ability to work independently and as part of a team
**Communication Skills**:
- Fluent in English
- Strong written/verbal communication, organizational and customer service skills
**Technical Systems Proficiency**:
**Perks**:
Situated in the heart of the University of Waterloo’s David Johnston Research + Technology Park 10 minutes from HWY 85, NAVBLUE is conveniently close to shops, restaurants, gyms, daycare, and various other amenities. The modern design of our suite on the second floor of the Accelerator Centre draws its inspiration from airport terminals, featuring bright, open workstations rather than boxed-in cubicles. As part of our family, you will enjoy:
- Hybrid working environment (3 days in office per week)
- Free parking
- Strong work-life balance
- Casual dress code
- Competitive flexible group benefits plan
- Strong focus on mental health support benefits
- RRSP matching program
- Employee stock ownership plan
- Referral program
- Rewards and Recognition program
- Training and Development Support
- Monthly Lunch and Learns
- Fitness & Wellness reimbursement
- Weekly healthy snacks and holiday lunches
- An active social committee
- Lunch hour sporting activities (hockey, soccer, volleyball etc.) with a shower on site
- And much more
The aviation industry’s ongoing digital transformation means we must continually innovate and rise to the many challenges faced by our geographically diverse customers. We are always looking for creative ways to improve our processes and technologies to be a leader in the highly competitive aviation market.
**About Us**:
NAVBLUE is proud to have been recognized as one of Waterloo Area’s Top Employers for 2021. Based on eight criteria: physical workplace, work atmosphere and social, health financial and family benefits, vacation and time off, employee communication, performance manager, training and ski
