Technical Customer Service Representative

2 weeks ago


Barrie, Canada Excalibur Water Systems Inc. Full time

Skills and Qualifications required:

- 3 years of technical customer service experience.
- Knowledge of water treatment and purification equipment is preferred but not necessary
- Knowledge of water testing is preferred but not necessary
- Computer skills with Microsoft Windows-based software, including Excel
- Strong communication skills, both written and verbal
- Problem-solving skills to assist customers
- Strong organization skills in a busy office

Duties and Responsibilities:

- Water testing for customers
- Be able to process customer purchase orders
- Handle customer concerns by providing solutions
- Work with other team members to take care of customer needs
- Provide feedback to other departments to increase sales and satisfy requirements
- Learn our product line to provide quality technical assistance

This immediate position offers a competitive wage and a health benefits plan.

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$60,000.00 per year

**Benefits**:

- Dental care
- Extended health care

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday

COVID-19 considerations:
To keep our employees safe, we provide masks/hand sanitizer and practice
social distancing. Office workspaces are also distanced to provide a safe
working environment.

Ability to commute/relocate:

- Barrie, ON L4N 8W8: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Technical Customer Service: 3 years (required)



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