Retail Store Manager

**Shop Makers is home for Handmade and Local, with over 16 locations in Canada and growing**

This is an exciting opportunity to join the growing team at Shop Makers Be a part of our unique retail model where local artisans rent a shelf space in our stores, and in exchange, they keep 100% of their sales If you’re passionate about shopping & supporting local businesses, you’ve come to the right place.

Shop Makers is looking for a **full time Store Manager.**We are looking for applicants who value what we value - a memorable customer experience and community connections. This is an opportunity for you to take on exciting responsibilities, build on your already strong skill set and help us achieve our goals.

Our goal is to foster an inclusive, equal-opportunity workplace representative of our diverse customers and makers. We believe that employing people with different backgrounds, perspectives, and skills not only creates a better employee experience, but makes for a more successful organization.

**PLEASE INCLUDE A PERSONAL MESSAGE AS TO WHY YOU ARE INTERESTED IN THE JOB**

WHO WE ARE LOOKING FOR:

- Enthusiastic, friendly, creative, and passionate about customer service
- Energized by a fast-paced workplace
- Enjoy taking initiative and working independently
- Highly dependable and organized
- Reliable means of transportation to our Market Mall location
- Inspired to create meaningful connections with customers, makers and the community

**RESPONSIBILITIES AND DUTIES**:

- Owning recruitment and onboarding of new makers to ensure the store is always at a 97%+ vendor occupancy.
- Hiring and training of new team members & scheduling in order to ensure the store is fully staffed at all times and operating within its weekly and monthly budgets.
- Motivating and inspiring your team to continuously work hard for our artisans, to ensure store sales are high and all our vendors succeed.
- Meeting weekly with your District Manager to review sales numbers, recruitment forecasts, and to collaborate on new ideas for how we can continuously learn and improve.
- Assisting new makers during their move in, providing support and guidance, and data entry/updates in Google Sheets & Paperform to keep track of all makers in store.
- Resolving issues effectively at store level in a timely and positive manner.
- Processing point of sale transactions quickly and accurately.
- Staying current, understanding and communicating Shop Makers’ policies as well as the wide range of services and events offered.
- Ensuring the store is visually appealing and fulfills company standards through product presentation, replenishment, store housekeeping, store maintenance and visual displays.

**RETAIL SALES SKILLS AND QUALIFICATIONS**:

- High school diploma, GED, or equivalent
- Knowledge of customer service principles and processes
- 2+ year experience in sales, retail, or customer service environments
- Business administration proficiency a plus
- Experience in team leadership & facilitation of work

**PERKS**
- Health Spending Account for store management
- End of year bonus tied to store sales performance
- Easy going and positive work environment
- **Starting pay $24/hr**

**STORE HOURS**:

- **Monday to Friday 10a-9p**:

- **Saturday 10a-8p**:

- **Sunday 10a-6p**

**FLEXIBLE SCHEDULE PROVIDED**
- **One weekend availability day required**:

- Flexible 6-8 hour shifts

**SOUND LIKE YOU? APPLY NOW**

**Cover Letter**:
**Although related experience is important, we have built a strong and supportive culture at Makers, and want to ensure all our team members share the same vision and goals. Please include a cover letter as to why you are passionate about shopping local & empowering local artisans, and what supporting the handmade community means to you.**

We’d like to thank everyone who applies, we hire based on qualifications, merit and business needs. We strive to develop, retain, and celebrate our teammates.

Note: if you require assistance or accommodation please let us know.

Makers offers a culture that fosters inclusion and respect. We are committed to providing accessible employment practices, in compliance with the AODA. Requests for accommodation can be made at any stage of the recruitment process, applicants are asked to make their needs/requirements known.

**Job Types**: Full-time, Permanent, Casual

Pay: $24.00 per hour

Expected hours: 32 - 40 per week

Additional pay:

- Bonus pay

**Benefits**:

- Extended health care
- Paid time off
- Store discount

Schedule:

- Evening shift
- Monday to Friday
- Morning shift
- Weekends as needed

**Education**:

- Secondary School (preferred)

**Experience**:

- Leadership: 1 year (preferred)
- Retail sales: 2 years (preferred)

Work Location: In person