Systems Operations Specialist

6 days ago

Toronto, Canada METRIO Full time

The Systems Operations Specialist role is responsible for the daily technical operations of the Nasdaq Canada exchange. This includes monitoring production trading systems, resolving software/hardware failures, managing incidents, and providing exceptional customer support to various stakeholders including clients, vendors, and regulators.
- Performs real-time monitoring of systems for software/hardware errors, failures, and capacity issues
- Diagnose issues, manage incidents, and resolve software / hardware related issues.
- Establishes and maintains relationships with clients and acts as a technical liaison between vendors, subscribers, and internal teams.
- Solve FIX order entry and market data connectivity issues with clients, exchanges, and network providers.
- Contributes to delivering projects by following project scope, and timing in accordance with the needs of the business.
- Identifies and highlights risks at a project level.
- Liaise with customers, sales, and various internal teams to assist with building new features and product enhancements.
- Reviews system capabilities, department workflow, and scheduling requirements.
- Configures, installs, maintains, and upgrades computer systems hardware and software.
- Perform system checks on system start-up and shutdown, follows system recovery procedures, reviews scheduling, backups, and monitoring of batch processes.
- Onboard new clients, provision/removal of services, assist clients with establishing access to trading platforms.
- Assist with testing changes to trading functionality and work with software development team to resolve identified issues
- Education Required: Degree qualified in Computer Science, Information Systems or equivalent Technical Support experience.
- Experience Required: At least 5 years.
- Skills: Linux OS, Mac OS, Bash, Git, Containers (docker/podman), Network fundamentals, Splunk, Jira, Confluence, FIX protocol knowledge an asset, experience in the capital markets an asset, CSC certification an asset.
- Special Qualifications: Certifications relevant for the role.

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