Learning Specialist

**Are you excited by the prospect of having an impact on the growth and development of employees? Do you want to have a hand in building a culture of learning?**:
Then Jobber might be the place for you We're looking for a **Learning Specialist **to be part of our **People** department.

Jobber exists to help people in small businesses be successful. We work with small home service businesses, like your local plumbers, painters, and landscapers, to transform the way service is delivered through technology. With Jobber they can quote, schedule, invoice, and collect payments from their customers while providing an easy and professional customer experience. Running a small business today isn't like it used to be—the way we consume and deliver service is changing rapidly, technology is evolving, and customers expect more. That's why we put the power and flexibility in their hands to run their businesses how, where, and when they want

Our culture of transparency, inclusivity, collaboration, and innovation has been recognized by Great Place to Work, Canada's Most Admired Corporate Cultures, and more. Jobber has also been named on the Globe and Mail's Canada's Top Growing Companies list, and Deloitte Canada's Technology Fast 50, Enterprise Fast 15, and Technology Fast 500 lists. With an Executive team that has over thirty years of industry experience of leading the way, we've come a long way from our first customer in 2011—but we've just scratched the surface of what we want to accomplish for our customers.

**The team**:
The People team at Jobber builds an environment where the very best people can do amazing work. From your first point of contact with one of our recruiters, through your onboarding to performance and time in the company, the People team is here to help you be successful during every aspect of your time at Jobber.

A part of our larger People Team, the Coaching & Development Team focuses on supporting our employees in identifying and reaching their professional development goals. We ensure all Jobberinos have access to the right resources and help unlock a person's potential and maximize performance.

**The role**:
Reporting to the Senior Manager, Learning and Development, the **Learning Specialist** will play a crucial role in partnering with the business, taking ownership of learning initiatives, and actively addressing skill gaps that affect our talent pool. This will contribute to enhancing our workforce's capabilities and overall employee retention.

The **Learning Specialist** will:

- **Be a Learning Partner to the business **by developing a relationship of trust and partnership with internal stakeholders. You will drive learning and skill development across the business by identifying the learning needs and providing timely and relevant learning solutions, including but not limited to departmental onboarding, program strategies, training recommendations, etc.
- **Design and develop engaging, inclusive, learning resources** including eLearning content, storyboards, user guides, tutorials, instructor guides, case studies, assessments, videos, etc. You will deliver training sessions and workshops to employees using various methods, including in-person, virtual, and blended learning formats.
- **Oversee the LMS Administration and Learning Tool Management** including course creation, enrollment, tracking, and reporting.
- **Measure program effectiveness and impact. **You will assess the effectiveness of our L&D initiatives by developing and implementing program evaluation strategies. You will analyze data to identify trends, measure skill development, assess the overall impact of our learning initiatives and share results and recommendations with stakeholders.
- **Be an ambassador of our culture. **Being humble, supportive, and giving a sh*t are baked into our DNA. You'll work alongside the People team in various employee initiatives focused on supporting these values, as well as our mission in helping small businesses.

**To be successful, you should have**:

- Proven experience as a Learning Specialist, Instructional Designer, or in a similar role, leveraging your understanding of adult learning theories to create impactful learning experiences
- Excellent written and oral communication skills. You can effectively express ideas in written, visual, and live facilitation formats. You're able to tailor your communications to meet the needs of various audiences
- Initiative. If you see an opportunity for improvement, you'll identify a solution and own seeing it through to completion
- Comfort working in ambiguous situations. You'll need to be able to embrace new ideas quickly and should thrive in a fast-paced environment
- The ability to adapt and pivot. Priorities change constantly and situations arise that require you to be flexible with your schedule
- A Partnership Mindset. You are eager to connect with stakeholders to constantly keep a pulse on the learning and development needs of Job