Associate Manager

Tumi Overview:
Brand Detail:
Since 1975, TUMI has been creating world-class business and travel essentials, designed to upgrade,
uncomplicate, and beautify all aspects of life on the move. Blending flawless functionality with a spirit of
ingenuity, we’re committed to empowering journeys as a lifelong partner to movers and makers in
pursuit of their passions. Designed in America, for Global Citizens everywhere. The brand is sold globally
INTEGRITY
Our standards are exceptional, and we stand by everything we do.
PASSION
We treat our products, people and clientele with the total dedication they deserve.
INNOVATION
When it comes to forward thinking, we are foremost.
GLOBALISM
We are all Global Citizens and look to contribute to a global community.
ENTREPRENEURIAL SPIRIT
Each of us is empowered to create personal and collective progress.
Position Summary:
As part of our Retail team, the Associate Manager is responsible for creating a client experience that accurately reflects the ethos of our brand while building and maintaining strong client relationships and driving sales through outstanding service.
The TUMI retail environment encourages an entrepreneurial spirit, offering growth opportunities over time as we work together to increase sales, KPI’s, build client awareness, provide world-class service, and grow the brand.

Key Responsibilities: Performance to Goals:

- Meet and exceed individual and store baseline goals for personal sales and KPI metrics inclusive of conversion, DPT, UPT and Client Data Capture.

Leadership and Initiative:

- Display a good sense of initiative, able to plan and prioritize, display strategic thinking, and champion change in an effective manner.
- Take pride in work and strive for excellence.
- Take responsibility for performance and complete all assigned tasks and meet deadlines.

People Development:

- Coaching and Feedback: Clearly articulate strengths, goals and opportunities. Show critical thinking capabilities and is solution oriented. Utilize company tools to create a 360-degree coaching culture.

Communication and Relationship Building:

- Exercise strong written and verbal skills.
- Adapt communication skills upwards, laterally and to their team.
- Demonstrate ethical conduct when completing job duties.
- Promote the organization’s business goals and adapt flexibly to change.
- Collaborate effectively with team.

Compliance:

- Manage personal timecards to ensure payroll accuracy.
- Maintain Tumi University Training.
- Adhere to all company policies and procedures.

Visual Merchandising/Client Experience:

- Ensure the store follows the visual guidelines and directives.
- Enforce excellent client services through the emphasis of utilizing client books, thank you

cards and executing event strategies.
- Ensure a consistent superior client experience.

Qualifications:

- Understand the TUMI brand and have true passion for the lifestyle, clients, and product assortment.
- Value a collaborative environment.
- The retail team stands, moves around the store, lifts, pushes boxes that weigh 30 pounds, and

uses a ladder to complete job duties.
- Have strong sales and client experience, preferably in the luxury market.
- Can demonstrate proven success in meeting sales goals and achieving KPI’s.
- Have a strong sense of integrity and an ability to lead by example.
- Have strong time management skills.

Associate Benefits:

- Career pathing
- Work-life balance
- Training
- Paid time off
- Medical, dental, vision, life insurance
- Pet Insurance
- Tuition Reimbursement

Tumi.... Perfecting the Journey

**Job Type**: Part-time
Part-time hours: 20-29 per week

**Benefits**:

- Dental care
- Paid time off
- Vision care

Schedule:

- Monday to Friday
- Weekend availability

Ability to commute/relocate:

- North York, ON: reliably commute or plan to relocate before starting work (required)

**Education**:

- Secondary School (preferred)

**Experience**:

- Retail management: 1 year (preferred)