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Collections Officer
2 weeks ago
**What We Offer**:
Full-time hours with flexible shift options
Group benefit plan
Convenient downtown location and on-site security
Opportunities for professional development and growth
Friendly, supportive and diverse work environment
Excellent experience and opportunity to gain knowledge of the credit industry; including credit reporting, credit repair and personal budgeting
Competitive commission structure
**Responsibilities**:
Establish contact with consumers (by telephone) and assist with the resolution of delinquent accounts (outbound and inbound calls)
Negotiate payment of debts in accordance with client and company guidelines
Investigate and advise on different forms of payment and/or settlement options
Clearly document/update files on the system to support file activity
Uphold the CCA Code of Conduct by ethically treating each consumer with integrity, honesty, dignity and respect at all times
**Qualifications**:
3rd party collections experience considered an asset
Customer service and call centre experience considered an asset
Strong negotiation and conflict resolution skills
Excellent verbal and written communication
Self-motivated, goal and detail oriented
Sound decision making and judgement
Strong organizational skills
Dedicated and ethical
Ability to work individually and with a team in a fast paced environment
Solid computer skills
Strong grasp of the English language
Since 1991, CCA has been a highly respected industry leader in Accounts Receivable Management Services across Canada. We look forward to making you a part of our team
