Field Service Technician

**Empowering careers at ARJO**

**What moves you?** Come join dedicated people in pursuit of changing lives for individuals with health and mobility challenges. Develop your skills alongside industry professionals serving your community every day
- Arjo welcomes people from all backgrounds and walks of life. We are an Equal Opportunity Employer and our employees are people with different strengths, experiences and backgrounds, who share a passion for improving people's lives. We believe our people make all the difference in cultivating an inclusive, relatable culture that welcomes ideas, encourages innovation, and values belonging._

Position: Field Service Technician

Location: Quebec City, QC
Job type: Full Time Permanent

**The impact you will have**

The Field Service Technician will work independently performing field service activities at healthcare facilities throughout an assigned geographic territory.

Duties include the promotion and completion of on-site preventative maintenance and repair services, maintaining a high level of customer satisfaction, controlling inventory, managing data and documentation while achieving all measureable performance targets.

The individual will have a history of independently servicing electromechanical equipment in a large geographic territory and should not be deterred by a fast-paced, demanding environment. The position requires a high level of multi-functional expertise and excellent time management skills.

As the Field Service Technician you will be responsible for:

- Schedule and provide preventative maintenance and repair services at healthcare facilities.
- Effectively promote and sell Arjo service agreements and products.
- Supervise equipment installation and/or perform uncrate and assembly services
- Instruct customer’s personnel in the operation and proper use of the equipment.
- Assist sales personnel in marketing all Arjo equipment (joint calls, in-services, sales leads).
- Maintain an organized parts inventory in a clean Company vehicle
- Perform other related duties as assigned.

**The skills you will need**
- Undergraduate degree in a technical discipline or equivalent experience.
- A minimum of three (3) years of field based electromechanical repair and maintenance experience
- A minimum of three (3) years of face to face technical customer service experience
- A minimum of three (3) years of sales and/or promotion of service products experience
- Strong verbal and written communication skills.
- Ability to recommend/promote/sell products and services based on observed client needs.
- Strong diagnostic, troubleshooting and technical repair skills.

**What we will offer in return**

You will support our vision to be the most trusted partner in driving healthier outcomes for people facing mobility challenges. In return, we recognize and value our global employees. Our Total Rewards programs reflect who we are as an organization and the value we have in our people. Our programs support our commitment to open communication, ethical behavior and safety, and growth and development of our employees. All of these programs help to promote our highly engaged and vibrant workplace - our most recent employee engagement survey score was 8.2/10 In addition, you will be eligible for:

- A positive employee experience is centered on trust, pride, and teamwork, which is reflected in our recent Great Place to Work® certification.
- Full Benefit Coverage - medical, dental, vision, life insurance
- Registered Pension Plan (RPP) - 4.5% company contribution plus a 20% match of voluntary employee contributions
- Education Assistance Program
- December 24 and your birthday as extra paid days off
- Statutory Holiday Substitution Program
- Volunteer Time Off Program - paid time off to volunteer
- Participation in social and wellness events
- Base pay and variable compensation. Vary based on the nature of the job
- Paid Training and Development -We support the development and growth of our employees through constant training opportunities.

**Why diversity matters to us**

At Arjo, we believe in the power of diversity. We strongly encourage applicants from all parts of society, which means building a more diverse, equitable, inclusive and engaging environment - not only in the workplace, but also within the communities that we serve, work in and live in. We achieve this through a culture and mindset that values the uniqueness of all our people.

Great discoveries happen when people from a diverse set of backgrounds come together. The people at our company support one another. At Arjo Canada Inc. we are committed to implementing, maintaining and enhancing accessibility with respect to employment and the use of all Arjo goods, services, programs and facilities in a timely manner for all persons with disabilities in a manner that:

- Respects their dignity and independence;
- Ensures reasonable efforts are made to provide an opportunity equal to that given to others; an