Support Services Coordinator

**Support Services Coordinator**:
At Halton Region, we treat everyone with respect, honesty, fairness and trust. As an equal opportunity employer, we are committed to establishing a qualified workforce that is reflective of the diverse population we serve. Halton Region is committed to providing accommodation to individuals with disabilities throughout the recruitment process.

You make a positive difference in people’s lives because you provide high quality customer centered services. You operate within a highly ethical environment and will be accountable for going the extra mile, listening to your customers, creatively meeting needs and always being respectful to those you serve. As a result, you will be part of a qualified and strategic team recognized widely for caring, excellence, integrity, inclusiveness and flexibility.

**Posting ID**: 3580
**Department**: Social & Community Services
**Division**: Services For Seniors
**Pay Range**: $37.77 - $50.37

**Job Type**: Permanent
**Hours of Work**: 35 hours per week
**Work Location**: Martin House - 189 Ontario Street South, Milton
**Employee Group**: OCT
**Posting Date**:November 1, 2024
**Application Deadline**: November 6, 2024

**Job Summary**:
Reporting to the Manager of Community Support Services, this position is responsible for the coordination of the Supports for Daily Living/Assisted Living program and case managing a range of services in collaboration with a contracted Personal Support Worker (PSW) service provider.

**Duties & Responsibilities**:

- Work independently as a case manager in a leadership role with responsibility for day-to-day operations of the program and office location(s) while adhering to all required standards.
- Direct, coach and mentor contracted PSW staff and collaborate with the service provider Supervisor.
- Implement IPAC guidelines and ensure all PPE protocols in place to support client care
- Collaborate and maintain close working relationships with internal and external stakeholders (primary care physicians, Hospital, pharmacy, Home and Community Care Coordinators, local community support services, housing provider etc.)
- Coordinate and participate in home visits, care conference/hospital, staff meetings, administrative and relevant system-level meetings.
- Provide support to Martin House, Wellington Terrace, Bonnie Place I&II, and John R. Rhodes Residence.
- Complete InterRAI CHA assessments to determine service plan and support individual personal care needs through development and monitoring of client centered care plans.
- Support social and well-being activities for clients and building tenants.
- Monitor and mitigate employee health and safety risks onsite and offsite work locations (i.e. client homes).
- Verify and process contracted provider monthly invoice and manage monthly purchases.
- Prepare statistics, up-date forms, complete file notes and all related documentation.
- Implement, monitor and adhere to Corporate and program policies, procedures and protocols.
- Develop and participate in quality improvement initiatives.
- Performs other duties as assigned.

**Skills & Qualifications**:
**Essential**
- A degree or diploma from a recognized educational institution in Gerontology and/or Health & Social Sciences.
- Three (3) to five (5) years related experience in case management for older adults.
- Strong care coordination skills and experience in conducting comprehensive assessments using the interRAI CHA (Community Health Assessment).
- Effective interpersonal and communication skills.
- Ability to work independently and in a team environment in a leadership role.
- Knowledge of the provincial _Assisted Living for High Risk Seniors Policy, Multi-sector Service Agreements, Supports for Daily Living_ model of care and related Acts and Legislation.

**Preferred**
- An equivalent combination of education and experience will be considered.

**Working/ Employment Conditions**:
**Working Conditions**
- Travel will be required, incumbent must provide their own transportation.
- Some evening and weekend work may be required from time to time.

**Employment Conditions**
- A current (obtained within the past six (6) months), original and acceptable Criminal Records Check, including a Vulnerable Sector.
- A current two-step tuberculosis test (obtained within the past twelve (12) months.
- In accordance with requirements in Ontario Regulation 191/11 - Integrated Accessibility Standards and the Ontario Human Rights Code, Halton Region will accommodate the needs of individuals with disabilities throughout the recruitment process. If you require accommodation at any stage of the recruitment process, please inform the Talent Acquisition representative of the nature of the accommodation(s) you require.
- Applications will be accepted until 11:59 p.m. on the deadline date specified on the posting.

Halton Region serves more than 624,000 residents throughout Burlington, Halton Hills, Milton and Oakville. We are committed