Front Desk Agent/night Auditor

Studio 6 Bruderheim, Alberta is conveniently located off Highway 45 and within walking distance of nearby restaurants. Clean and comfortable guestrooms feature a HD TV and kitchenette complete with cooking utensils, stovetop, microwave and fridge. Enjoy free Wi-Fi, free morning coffee, an onsite fitness room and onsite laundry facility

We are looking to hire an upbeat Front Desk Agent to assist with Front Desk Operations. The Front Desk Agent will assist guests with inquiries, problems and complaints. The Front Desk Agent will be responsible for receiving guests’ payments and for balancing cash at end of shift. You will be familiar with the hotel layout, be up to date with different tariffs and special offers, and be proficient with operating the telephone.

**Front Desk Agent Responsibilities**:

- Greeting and thanking guests in a sincere, friendly manner.
- Checking guests in on arrival and out on departure.
- Posting charges to appropriate guest accounts.
- Anticipating and addressing guests' needs, and resolving their problems and complaints.
- Assisting guests with disabilities.
- Operating switchboard and assisting with inquiries.
- Assisting the reservations manager with taking reservations.
- Collaborating and communicating with other internal departments to ensure guest satisfaction.
- Complying with company procedures and safety policies.
- Performing duties on daily checklist.
- Helping housekeeping department as and when needed

**Front Desk Agent Requirements**:

- High school diploma or suitable equivalent.
- 1+ years Front Desk Agent experience preferred.
- Well-groomed, professional appearance.
- Outstanding written and verbal communication skills.
- Team player.
- Physically agile, and able to stand for extended periods.
- Available to work shifts, over weekends and on public holidays.

**Job Types**: Part-time, Full-time

**Salary**: $16.00-$16.50 per hour

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Bruderheim, AB: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (preferred)