Site Parking Manager

2 weeks ago

Victoria, Canada LAZ Parking Full time

**Position Overview**:Victoria International Airport (YYJ) is seeking a hands-on and experienced Site Parking Manager to oversee all aspects of our curbside and parking operations. This is a leadership role ideal for someone who thrives in a fast-paced, customer-facing environment and is passionate about operational efficiency, team development, and excellent service delivery.

**Key Responsibilities**

**Operations Management**
- Provide full-time, on-site leadership of all parking and curbside operations at YYJ.
- Manage day-to-day functions of Lot 1, Lot 2, Short-Term, Employee parking, overflow lots, and curbside areas.
- Monitor equipment functionality (Skidata, Flowbird, LPR, pay stations) and ensure quick issue escalation.
- Maintain safe, efficient traffic flow and ensure adherence to YYJ parking and curbside protocols.

**Staffing & Supervision**
- Hire, train, schedule, and supervise Lot Attendants, Cashiers, Curb Management Officers, and support personnel.
- Ensure consistent and compliant staffing coverage, especially during peak travel periods and holidays.
- Maintain shift schedules, employee records, and ongoing training compliance.
- Coach and evaluate staff performance while fostering a positive and accountable work culture.

**Customer Service & Complaint Resolution**
- Act as the primary escalation point for customer issues, complaints, or disputes.
- Oversee the complaint resolution process and maintain a detailed log for review with VAA.
- Promote customer-first values, accessibility, and professionalism across the team.

**Reporting & Financial Oversight**
- Ensure timely submission of all required reports, including:

- Weekly revenue statements
- Monthly reconciliation by lot and payment type
- Staff hours and scheduling
- Incident and enforcement reports
- Oversee compliance with revenue handling procedures and support periodic audits.

**Innovation & Continuous Improvement**
- Identify and propose improvements to operations, layout, staffing, enforcement, and customer service.
- Support VAA goals around sustainability, accessibility, digital innovation, and curbside efficiency.

**Qualifications & Experience**
- 3-5 years of operational management experience in parking, transportation, or aviation environments.
- Demonstrated leadership experience in a high-volume, customer-facing role.
- Knowledge of parking systems (PARCS, LPR, mobile payment apps) and enforcement processes.
- Familiarity with airport operations or curbside/traffic management is a strong asset.
- Fluent in English (spoken and written); French language ability is an asset.
- Legally eligible to work in Canada.

**Work Environment & Physical Demands**
- This role is fully outdoors and requires working in all weather conditions, including rain, snow, high winds, extreme cold, and heat.
- Regularly conducts outdoor inspections and staff check-ins in all weather conditions.
- Must be available to respond to operational issues during early mornings, evenings, or weekends as needed.

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