Retail Store Manager

2 weeks ago

Ottawa, Canada Tip Top Full time

**_Grafton Apparel believes everyone deserves to look great We fit your body, your budget, your style and with the confidence you get when you look and feel great_**

Want a career with a successful Canadian company? Let’s chat **_What we can offer you_**;
- Comprehensive benefit package including dental care, extended heath care, life insurance, and a health spending account
- We have an amazing employee discount
- Learning opportunities to help you grow and progress your career
- A fun environment We like having a casual vibe while we take care of business

As the **_Store Manager _**you are responsible for the success of your store. Reporting to the Regional Manager, you will work with your team to deliver an outstanding experience to achieve sales & productivity goals.

**What you will do in this role**
- Lead a team that wants to win_
- Develop your team’s sales skills by modelling best practices & techniques
- Identify training and developmental opportunities, work with individuals and partners to address gaps and build on strengths
- Recruit for vacancies, leverage business partners as required
- Create a positive work environment for your tea
- Create a customer-centric environment_
- Ensure the customer is always prioritized
- Develop your team’s customer service skills by observing, working side-by-side and providing in-the-moment coaching
- Identify opportunities for development and training to build skills and to enhance the customer experience in store
- Solicit feedback from associates and customers and take action to resolve any issues
- Conduct regular competitive shops to gain market insights

**_Operate like an owner_**
- Maintain visual and display standards as directed
- Manage the payroll budget
- Research and share product knowledge, trends and other industry-related information
- Ensure stock is received and presented efficiently and effectively, communicate opportunities with partners
- Passion for leading a team
- Great customer service and a sense of urgency
- Resilience and energy
- Ability to make timely decisions
- Must be able to multi-task

**And your qualifications include**
- Retail Store Manager experience is a plus
- Post-Secondary education

**Job Types**: Full-time, Permanent

**Benefits**:

- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- Store discount

Application question(s):

- Are you eligible to work in Canada?
- What are your salary expectations?

**Education**:

- DCS / DEC (preferred)

**Experience**:

- Retail Store Manager: 1 year (preferred)

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