Retail Store Manager

2 weeks ago

Ottawa, Canada Sally Beauty Full time

**Job Overview**

**Responsibilities**
- Oversee daily store operations, ensuring efficiency and effectiveness in all areas.
- Lead, train, and develop store staff to enhance their skills and performance.
- Manage sales strategies and implement promotional activities to maximize revenue.
- Ensure high standards of customer service are maintained at all times.
- Handle inventory management, including stock levels, pricing, and product displays.
- Conduct interviews and assist in the hiring process for new team members.
- Maintain accurate records of payroll, sales transactions, and employee performance.
- Utilize POS systems for transactions and ensure proper cashiering procedures are followed.
- Foster a positive work environment that encourages teamwork and collaboration.

**Skills**
- Proven experience in training development and team management within a retail environment.
- Strong sales management skills with the ability to drive results through effective strategies.
- Excellent phone etiquette for customer interactions and inquiries.
- Exceptional customer service skills with a focus on creating positive shopping experiences.
- Ability to manage pricing strategies effectively while maintaining competitive edge.
- Familiarity with POS systems and cashiering processes is essential.

**Job Types**: Full-time, Permanent

Pay: $44,886.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Dental care
- Employee assistance program
- Flexible schedule
- On-site parking
- Paid time off
- RRSP match
- Store discount
- Vision care

Application question(s):

- Do you have experience managing a sales team to consistently deliver outstanding customer experiences both internally (team) and externally (clients)?
- Do you have experience handling challenging customer situations while maintaining a positive store environment?
- Do you have a proven track record of driving measurable sales results in a retail environment?
- Are you able to work evenings and weekends as required in a fast-paced retail environment?
- Do you have experience implementing strategies to increase Units Per Transaction (UPT) in a retail setting?

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- French (preferred)

Work Location: In person

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