Manager, People Operations

**What do we do?**:
**We empower governments to deliver exceptional citizen experiences**:
Clariti Cloud Inc. is in the business of building SaaS technology to transform the way governments serve their citizens. Our product has real world implications - this means nursing licenses renewed at a faster rate to mitigate staffing shortages in healthcare, tighter turnaround on the permits you need to get started on that home renovation project you've been excited about, smoother processing of business licenses to enable entrepreneurs to make their dream a reality, and the list goes on. We've realized the issues that come with outdated solutions that are difficult to maintain and support, or even worse, paper-based processes that are no longer scaleable - and this is what drives us to do what we do, continuously improve, and to disrupt the status quo. In a nutshell, we are supporting governments to digitize their workflows so they are internally more efficient while managing permit requests, and externally resolving citizen' issues transparently and effectively.

If you're interested in learning more about our company culture, and joining our team of relentless builders, you can check out more about our team here.

**What will you work on?**:
Reporting to the Director of People & Talent, as the Manager of People Operations at Clariti, you will own the People Operations function and spend your days improving and building on the foundational processes of a world-class HR organization in a high-growth environment. This includes developing and executing on new processes/programs/policies as well as auditing existing infrastructure for improvement.

As Manager of People Operations** **at Clariti, you'll spend your time:

- Managing a People Operations Coordinator and supporting their career growth and development
- Developing, implementing, and enhancing employee experience programs to foster an engaged and high performing team (Surveys, Socials, Individual Growth Plans, etc)
- Integrating equity, diversity, and inclusion in all of our programs and processes
- Auditing existing policies and developing new ones that enhance the employee experience while driving business priorities
- Managing large projects across the organization with mínimal oversight while keeping all stakeholders aligned (Performance Reviews, Engagement Surveys, Absence Planning, etc)
- Contributing to strategic People decisions and exploring new programs and processes that will continue to level up Clariti's focus on engagement and experience
- Serving as the main point of contact for all employee HR questions and concerns
- Overseeing general HR administration and delivery, ensuring documentation and contracts stay compliant and up to date
- Overseeing management of our HRIS (Rippling), ensuring in-depth knowledge of all functions of the system
- Preparing reports for the Director of People & Talent to inform data driven decision making using both quantitative and qualitative data
- Remotely managing Clariti's Vancouver Footprint (satellite office space to support team members who would prefer to work on site or collaborate in person)
- Guiding people managers on navigating various complex employee relations challenges
- Owning the onboarding and offboarding process, with support from the People Operations coordinator to execute on it for each new hire and transition

**What you bring to the team?**:

- Experience building people programs end to end from ideation to project planning, rollout, communication, and execution
- Passion for employee experience with a mindful human approach to program and policy development and execution
- Openness to new ideas and creativity with a desire to experiment and try new ways of doing things
- Familiarity with key people metrics (ie. eNPS, Attrition) and experience leveraging this information in decision making
- Excellent verbal and written communication and collaboration skills with experience crafting internal communications on behalf of a People Team or Executives
- Comfort with ambiguity and process gaps with the ability to prioritize tasks and projects in a fast moving environment
- Strong organization skills and project planning/management abilities
- Comfortable and eager to learn new technology and tools with a desire to find opportunities to automate and improve process with technology where possible
- Feedback oriented with a desire to solicit it in your work for improvement and buy-in as well as the ability to give feedback to others

**Why join Clariti?**:
**Our Commitment to ED&I**:
At Clariti, we're on a continuous learning journey as it relates to Equity, Diversity, & Inclusion. We know that diversity is a strength, and recognize that the unique backgrounds across our team help us make better decisions, result in more creative solutions, and ultimately lead us to stronger paths of success. We're working to create a workplace and team that is as diverse as the communities we serve, and we aim t