Council Relationship Manager

**Council Relationship Manager (CRM)**

(Halifax, Nova Scotia and surrounding cities)

Want to change the world? At Scouts Canada our Vision is “Canadian youth making a meaningful contribution to creating a better world.” We need passionate people who share our Mission to develop well-rounded youth better prepared for success in the world. Are you someone who is energized by challenging assignments? The assignment: develop our volunteer community, champion safe and dynamic youth led program quality and enable Scouts to grow its membership in Canada.

Energized by challenging yet fulfilling assignments? Interested in joining a fun and fast-paced team in Scouts Canada? Are you a self-starter committed to working alongside volunteers (Scouters) and youth leadership? You might be the right person to take on the role of Council Relationship Manager.

CRMs work closely with volunteers and youth in a shared leadership model to build business plans that deliver results on membership growth, program quality, safety leadership, volunteer support and organizational strength. The CRM maximizes stakeholder (youth and parents) value by delivering a great, safe program in communities across the Council.

Under the direction of the Regional Director, the CRM is responsible for driving volunteer and staff engagement to achieve our most important goals.

**Responsibilities**
- Responsible for Council performance to achieve key performance indicators in membership growth, safety leadership, volunteer support, organizational strength, and program quality through a co-developed business plan
- Ensures Scouting is safe for all members, that volunteers are compliant with our screening policies and directs effective risk management practices
- Co-leads the Council Leadership Team
- Through proactive communication, establishes and maintains positive relationships
- Maintains succession plans for key volunteers
- Manages and engages a team of Relationship Managers
- Managed and monitors the performance of the Business Plan and ensures alignment with the National Strategic Plan
- Builds and executes a membership recruitment plan to support current membership and sustainable growth
- Manage Relationship Managers to ensure they provide excellent customer service to Group Commissioners while keeping them accountable for the safe delivery of quality program that welcomes more youth
- Promotes fundraising programs
- Anticipates, communicates and champions change initiatives by engaging key stakeholders for successful implementation change
- Ensures volunteer and employee compliance
- Promotes a “customer-centric” approach to managing volunteer concerns, while advocating for a balanced approach for the needs of Scouts Canada
- Monitors and reports on membership growth activities and outcomes, and adjusts actions to achieve goals
- Coaches and mentors volunteers on a regular basis remotely or in person as required
- Promotes registration to new youth and adult members, and ensures a timely registration process
- Promotes and reinforces youth leadership, program quality and appropriate professional development
- Enables and empowers team of volunteers to promote group health and program quality
- Accountable for recruiting, selecting, onboarding and supervising Scouting Relationship Managers and Group Support Scouters
- As required, provides training, guidance, mentoring, performance management, and coaching to ensure success in meeting organizational objectives.

**Competencies Required**
- Post-secondary education in a related field
- A collaborative leadership style, results orientated and inspires others to succeed
- You are competent in change leadership; and can adapt to an ever-changing environment while engaging others to remain focused on success
- Excellent coaching and communication skills both oral and written, and the ability to speak effectively and persuasively to groups and individuals
- Excellence in organizational leadership with the ability to set and achieve strategic objectives and manage performance
- Strong networking skills and able to build positive and professional relationships with community leaders, volunteers and members
- Capable of delivering results through others
- Senior management experience, preferably in the not-for-profit sector
- Experience in sales and marketing and promoting programs and services in the community
- Knowledge and experience with strategic planning, budget planning and management and asset management
- Account management experience is preferred
- Experience in recruiting, onboarding and managing volunteers

**Working Conditions**:

- PRC (Police Record Check) and VSS (Vulnerable Sector Check) are required before the start date
- Mandatory training requirement
- Working from home-office environment
- Non-traditional working hours including evenings and weekends

**We’ve got you covered**:
We offer a comprehensive benefits package that includes a fabulous merchandise discount;