Clinical Secretary 6

2 weeks ago

Kitchener, Canada Grand River Hospital Full time

**Union**:UNIFOR Clerical

**Location**:Grand River Regional Cancer Centre

**Work Type**:Unscheduled Part Time

**Shift**:7.5 Hour Shifts Monday to Friday, Days

**Summary**:
The primary role is registering and checking in patients at the main registration desk of GRRCC. In addition, this position will be answering phone calls and returning messages from patients calling in with questions about the cancer center and/or their appointments. The role also addresses questions from cancer center volunteers and patients as they arrive and depart from the cancer center. The Clinical Secretary helps manage parking passes. The role may also provide workload support for other areas of the cancer center including processing orders, modifying patient appointments and calling patients with information. This position reports to the Manager of the Radiation Treatment Program and is a member of the clerical 2B team of the cancer center. Contributes to ensuring there is a safe environment for patients, staff and visitors.

**Qualifications**:

- Post-secondary medical secretarial or health office administration diploma or equivalent combination of education and experience required
- Experience working in a clinic or physician office is preferred.
- Oncology experience is preferred
- Superior computer, word processing, graphics & database development skills using MS Office preferred; Cerner experience preferred
- Excellent oral (including telephone) and written communication skills with the ability to communicate effectively with physicians, nurses and staff regarding care plan for the patient
- Organizational and time management skills with the ability to handle multiple requests and to prioritize and thrive in a highly busy and interruptive environment
- Ability to comprehend and interpret complex physician orders and direction
- Knowledge related to maintaining confidentiality (Privacy and Confidentiality Policy & Release of Information Policy)
- High level of accuracy and attention to detail and self-monitoring of quality
- Must be able to work independently and be able to take direction from other staff members and demonstrated dependability to follow through on requests
- Ability to establish positive relationships with other healthcare professionals and contribute to the development of an environment conducive to safe patient care.
- Good attendance record**APPLICATIONS WILL BE RECEIVED UNTIL THE POSTING IS CLOSED.**

Grand River Hospital is committed to fair and equitable employment and in our recruitment and selection practices. We strongly believe in inclusion and diversity within our organization, and welcome all applicants including, but not limited to: racialized communities, all religions and ethnicities, persons with disabilities, LGBTQ2S+ persons, Indigenous people, and all others who may contribute to the further diversification of our Hospital community. We are committed to providing and fostering a respectful workplace for all employees, free from violence and harassment. Grand River Hospital is a proud member of the Canadian Centre for Diversity and Inclusion (CCDI).

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