Manager Business Services and Process Analyst

**Join the Renewed Seneca, The Next Seneca.**:
Guided by _The Next - A Strategic Plan for Seneca Polytechnic_, we offer a working environment that is innovative, flexible and encourages risk-taking. Joining Seneca Polytechnic brings opportunities for professional development and career growth. We focus on health and wellbeing in all its forms to provide a great employee experience.

**Position Summary**:
Reporting to the Director of C-IDEA, the Manager, Business Services and Process Analysis evaluates, designs, executes, and monitors institution-wide business processes aligned with strategic goals. Collaborating with stakeholders, they propose optimizations, improvements, and new processes. The Manager ensures outcomes align with Seneca’s academic plan, introducing innovations to enhance efficiency and support. They leverage college technology for process improvement and oversee operational data analysis. Responsible for managing budget allocations and providing monthly progress reports, they foster collaboration across departments to ensure stakeholder involvement and support in initiatives impacting college operations.

**Responsibilities**:
**Business Process Management and Service Delivery**
- Develop and manage the business process repository and service delivery catalogues for CIDEA.
- Identify, create, model, and administer business processes.
- Ensure clear documentation and understanding of business processes across the institution.
- Continuously improve processes with a holistic approach.
- Engage stakeholders to ensure buy-in and support for process changes.

**Process Mapping and Continuous Improvement**
- Build and maintain key business relationships, cultivating relationships with internal stakeholders (ITS, RO, Academic Schools, Institutional Research, HR) and strategic external partners.
- Establish a master repository of data processes, services, and practices.
- Define the scope and schedule of each process being mapped in collaboration with senior management and stakeholders.
- Communicate expectations clearly and timely to team members and stakeholders.
- Liaise with stakeholders on an ongoing basis to gather feedback and ensure alignment.
- Set and manage expectations with team members and stakeholders throughout the process.
- Plan, schedule, and track timelines and milestones using appropriate tools.
- Monitor and report on progress against defined goals and deliverables.
- Establish frequency and content of status reports, analyze results, and troubleshoot problem areas as needed.
- Define success criteria tailored to each project and disseminate them to all involved parties throughout each project life cycle.

**Project Acquisition, Deployment and Operations**
- Estimate the resources and participants required for each project and departmental operations.
Draft and submit budget proposals and recommend budget strategies.
- Negotiate, when necessary, with other department managers for the inclusion of required personnel (ITS, Schools, RO, etc.).
- Assess the need for additional staff and/or consultants and facilitate recruitment processes.
- Coach, mentor, motivate, and supervise project team members and contractors, fostering accountability and positive action.
- Conduct periodic post-mortems and generate recommendations reports to identify successful and unsuccessful project elements.
- Develop best practices and tools for executing and managing business process mapping.

**Qualifications**:
**Education**
- A four-year degree in Business Administration or related field; or equivalent combination of education and experience.
- A Project Management Designation/Certificate (i.e. PMP) or demonstrated equivalent experience preferred.
- Training and background in Lean Methodologies and / or Six-Sigma methods preferred.

**Experience**
- Minimum five (5) years managing projects of large scope and complexity, ideally in a diverse educational setting.
- Experience in team management is considered an asset.
- Experience with enterprise information systems, enterprise business process automation and practical experience with process modeling and improvement.

**Skills**
- Exceptional determination, self-motivation and interpersonal skills in order to continually pursue process innovation within an educational institution.
- Highly skilled in Office, Visio, Learning Management systems, and crucially, PeopleSoft (HR, Finance, Campus Solutions).
- Proficient in query development and deployment.
- Expertise in project management, collaboration, and achieving buy-in across all organizational levels.
- Effective management skills with excellent human relations and conflict resolution.
- Effective communication skills across various levels, including faculty, Chairs, Deans, Executive, Board, Registrar, Finance, and ITS, both orally and in writing.
- Adept at creative thinking, reacting promptly to project adjustments, and successfully implementing process innovations.
- Experience managing broad