Receptionist, Facilities

Our culture lifts you up—there is no ego in the way. Our common purpose? We all want to win for our customers. We aim to always be evolving, dynamic, and ambitious. We believe in the power of genuine connections. Each employee is a part of what makes us unique on the market: agile and dedicated.

Time Type:
Regular

Job Description:
KEY RESPONSIBILITIES- Provide reception coverage by professionally managing the switchboard, directing incoming calls, taking messages, and escalating issues as needed.- Greet and assist visitors, issue badges, manage sign-in/out logs, and handle incoming/outgoing mail and courier deliveries.- Maintain visitor badge and parking pass distribution, and update internal phone directories as required.- Support the Facilities department by managing dashboards, reports, and documentation, and processing service requests via ServiceNow.- Coordinate with vendors and contractors for building maintenance, cleaning, security, and related services.- Participate in audits, assist in maintenance projects, and follow up on corrective actions to ensure compliance with health, safety, and environmental standards.- Manage inventory and expenses related to office and facilities supplies.- Contribute to the improvement of internal processes to enhance service and operational efficiency.- Perform additional administrative and facilities support duties as assigned.

ESSENTIAL QUALIFICATIONS

ACADEMIC TRAINING- High School Diploma required.- Post secondary education preferred

WORK EXPERIENCE- Minimum 2 years relevant experience.- Minimum 1 year’s experience operating a high volume multi-line switchboard. Familiarity with general organizational structures and Nortel switchboard is required.

SPECIFIC COMPETENCIES- Strong communication skills (written and verbal) combined with a pleasant and professional telephone manner and attitude.- Bilingualism (French and English) is mandatory as the employee will need to interact with colleagues from outside of Quebec.- Highly organized and detail oriented with the ability to identify, field, resolve, and/or escalate customer inquiries or issues.- Solid interpersonal skills and customer focus. As an ambassador of Cogeco, demonstrates a high level of professionalism (i.e. demeanor, presentation) and a winning customer service attitude.- Must be proficient in MS Word and Excel and demonstrate navigation abilities within a Windows environment.- Ability to work and multi-task in a fast paced environment with limited supervision.- Self motivated with the ability to take initiative and resolve problems independently. Monitors own quality of work.- Open to change with a learning attitude towards work and to contribute to teams.- General understanding of broadband, telecom, cable and internet industries is an asset.

Location:
Montréal, QC

Company:
Cogeco Connexion Inc

At Cogeco, we know that different backgrounds, perspectives, and beliefs can bring critical value to our business. The strength of this diversity enhances our ability to imagine, innovate, and grow as a company. So, we are committed to doing everything in our power to create a more diverse and inclusive world of belonging.

By creating a culture where all our colleagues can bring their best selves to work, we’re doing our part to build a more equitable workplace and world. From professional development to personal safety, Cogeco constantly strives to create an environment that welcomes and nurtures all. We make the health and well-being of our colleagues one of our highest priorities, for we know engaged and appreciated employees equate to a better overall experience for our customers.