Grief & Bereavement Coordinator

**Grief & Bereavement Coordinator Job Description**

**R Location**: Sutton West, Ontario
**Reports to**: Executive Director
**Employment Type**: 32 hours/weekly Monday - Thursday 8:30 am -4:30 pm

At Hospice Georgina, we believe everyone deserves compassionate support when navigating grief, loss, and serious illness. We're looking for a caring, collaborative, and community-minded **Grief & Bereavement Coordinator** to join our team. If you are passionate about walking alongside individuals and families during some of life’s most vulnerable moments, we’d love to hear from you.

**DUTIES AND RESPONSIBILITIES**:
As a Grief & Bereavement Coordinator, you’ll support individuals and families facing grief and loss by providing emotional support, connecting them to resources, and coordinating volunteer-led services. You will ensure that our services are welcoming, client-centered, and responsive to the unique needs of every individual, while building strong partnerships within the community.

**Client Support & Case Coordination**
- Provide grief and bereavement support to individuals and families through compassionate conversations, resource referrals, and follow-ups.
- Conduct intake and needs assessments to understand each client’s unique circumstances.
- Match clients with trained volunteers and maintain ongoing contact to ensure high-quality support.
- Liaise with family members, health care providers, volunteers, and community partners to ensure seamless care.
- Ensure accurate and confidential documentation of all client interactions.
- Provide case management of client needs through intake, needs assessment, feedback and ongoing supportive contact.
- Ensure that clients understand the role and limitations of Hospice Georgina services.
- Provide one-to-one bereavement support to clients as needed.
- Prepare and ensure accurate client data.
- Process the necessary paperwork in the management of each case.
- Provide ongoing monitoring of clients and conduct client follow-up as needed.

**Quality Assurance**

To meet quality standards for Grief and Bereavement services including reports and data as requested; maintain ongoing case management and volunteer documentation, including to:

- Prepare and ensure accurate client data is updated electronically.
- Provide reports and data as required and requested by the Ministry, funders and the Executive Director including a summary report to the Board for review at monthly Board meetings and an annual report. for the Annual General Meeting.
- Ensure that print and website materials are accurate and current.
- Work with the Executive Director to plan, develop, implement, evaluate and enhance services for clients.
- Provide general support for strategic planning, accreditation, quality assurance, fund-raising and other activities of Hospice Georgina
- Other duties as assigned.
- Provide a clean criminal reference check.

**KNOWLEDGE, EXPERIENCE, SKILLS AND PERSONAL ATTRIBUTES**:
**Education & Experience**
- Physiotherapy
- Social Service Worker Diploma
- Bachelor or Master of Social Work (BSW/MSW)
- Direct experience providing grief and bereavement or psychosocial support.
- Knowledge of community resources and services in the health and human services sector.
- Experience working in culturally diverse communities is an asset.
- Previous experience in volunteer coordination is considered an advantage.

**Skills**

The Grief & Bereavement Coordinator must demonstrate the following skills:

- Excellent interpersonal skills.
- Demonstrated presentation skills.
- Ability to develop and conduct training workshops.
- Professional, diplomatic, tactful and service oriented
- Analytical and problem-solving skills.
- Exemplary communications skills (written, verbal and listening).
- Time management skills; well organized, detail oriented and able to handle multiple tasks.
- Ability to develop a strong network with other service providers.
- Ability to work both independently and collaboratively and to manage time well with multiple responsibilities.
- Knowledge of hospice, end-of-life and palliative care issues helpful.
- Ability to develop and support a team of volunteers.
- Demonstrate personal attributes of honesty, respect, cultural sensitivity, and flexibility.
- Demonstrates strict confidentiality in the performance of duties.
- Experience working with youth, seniors and aboriginal communities is an asset.

**PERSONAL ATTRIBUTES**

The Coordinator must maintain strict confidentiality in performance of their duties and demonstrate the following personal attributes:

- Honest and trustworthy.
- Respectful of clients and staff.
- Possess cultural awareness and sensitivity.
- Flexible.
- Demonstrate sound work ethics.
- Confident.

Pay: $28.00-$29.00 per hour

Expected hours: 32 per week

**Benefits**:

- Casual dress
- Company events
- Dental care
- Extended health care
- Life insurance
- Mileage reimbursement
- Paid time off
- Vision care

Flexible language requirement:

- F