Government Move Coordinator

The Government Move Coordinator is responsible for coordinating all cross-border moves. They will educate customer and driver on border requirements (documentation, timing, and entry information; and track the progress of all moves.

**Duties**:

- Coordinate all cross-border moves
- Request authorizations for agents and operations
- Answer enquiries from shippers, agents, drivers and van line staff with regards to the Government Tariff and policies
- Manage and update move information in US and Canadian systems
- Track the progress of all cross-border moves (Move Management)
- Produce required moving documents
- Educate customer and driver on border requirements (documentation, timing and entry information)
- Enforce and monitor government rules and regulations
- Update government warehouse information and complete inspection requests
- Cover / Support other regions when requested by management (i.e.: Domestic Government Coordinator)
- Other duties as required by management

Qualifications:

- Experience in an operations department is desirable along with strong administrational, attention to detail and analytical skills
- Secondary education preferred
- Excellent customer service skills and attention to detail with a pleasant phone manner and interpersonal skills
- Excellent organizational and time management skills
- Efficient and accurate understanding of data and policies in a very high paced demanding environment
- Highly motivated and self-driven with excellent team work skills
- Bilingual is an asset
- Very reliable and punctual
- Highly motivated and self-driven with excellent team work skills
- Willing and available to work additional hours including weekends where required
- Be available to work each day of the peak season (May 1st - August 31)
- Adept at handling multiple customers, tasks and issues in a professional manner showing a consistent sense of urgency.
- Possesses strong detail orientation. Possesses strong initiative and ability to obtain strong process knowledge.
- Maintains a neat, organized work area and uses appropriate time management tools. Proactively reviews workload for appropriate prioritization.
- Ability to learn quickly and adapt to changes with little resistance. Maintains effectiveness in varying environments and with different tasks, responsibilities, and people.
- Dependable, reliable. Ability to create and maintain positive work relationships and is team orientated.

SIRVA brings together strong, collaborative people in a dynamic culture of mutual respect, support, and passion for the brand and product. We believe innovation drives winning performance, and we constantly challenge ourselves to be the very best we can in every aspect of our business. You will be surrounded by some of the brightest and most driven people in the industry. At SIRVA, you will be in great company

At SIRVA, we're committed to cultivating a workplace that reflects the diversity of the global organizations that we serve. We recognize that building an inclusive, engaged company culture results in empowered employees that reflect a wide range of approaches and perspectives. Those perspectives lead to new ideas. New ideas lead to innovation and excellence. Our approach to diversity, equality and inclusion is driven by a commitment to these values and a belief that diversity makes our company stronger.

SIRVA is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, military status, genetic information or any other consideration made unlawful by applicable federal, state, or local laws. SIRVA also prohibits harassment of applicants and employees based on any of these protected categories.