Jersey/crest Technician, Real Sports Apparel

2 weeks ago

Toronto, Canada MLSE Full time

Company Description

At Maple Leaf Sports & Entertainment Partnership (MLSE), we are committed to creating an inclusive workplace that is representative of our community and where all employees feel they belong and can reach their full potential. We are Canada’s preeminent leader in delivering top quality sport and entertainment experiences and one of North America’s leading providers of exceptional fan experiences. We are the parent company of the National Hockey League’s Toronto Maple Leafs, the National Basketball Association’s Toronto Raptors, Major League Soccer’s Toronto FC, the Canadian Football League’s Toronto Argonauts and development teams with the Toronto Marlies (American Hockey League), Raptors 905 (NBA G League), Toronto FC II (MLS NEXT Pro League) and Raptors Uprising Gaming Club, the Toronto Raptors Esports franchise in the NBA 2K League.

MLSE owns and/or operates all the venues our teams play and train in, including Scotiabank Arena, BMO Field, Coca-Cola Coliseum, Ford Performance Centre, BMO Training Ground, and OVO Athletic Centre. We also provide fans in Toronto with incredible live music and entertainment events, as well as exceptional culinary experiences through our restaurants (e11even and RS) and clubs (Hot Stove Club, ScotiaClub and Platinum Club). Through MLSE Foundation, we have invested more than $45 million into Ontario communities since 2009 and with MLSE LaunchPad, we provide a place where youth facing barriers use sport to recognize and reach their potential.

We achieve all of this through our Common Purpose - to unite and empower our employees to create extraordinary moments for our fans and each other. Come be a part of the team.

**Job Description**:
As a member of the Real Sports Apparel cresting team, you will be responsible for the duties surrounding creating custom and stock jerseys for all the store's needs. Under the direction of the management team, you will create, record and process customization orders, ensuring that each is produced with championship-level quality.

**Responsibilities**
- Customize licensed Toronto Maple Leafs, Toronto Raptors, Toronto FC, and Toronto Marlies jerseys.
- Manage and maintain lettering inventory ensuring appropriate stock is always on hand.
- Monitor and manage speed of service and product quality.
- Participate in inventory stock counting / inventory accuracy checks.
- Ensure incoming inventory is properly received and managed appropriately.
- Organize, maintain and ensure proper upkeep of inventory storage areas.
- Process, record and manage all created jersey orders.
- Work quickly to resolve customer issues when necessary, ensuring proper follow up with Manager.
- Participate in all fields of sales floor duties including but not limited to opening / closing duties, cleaning and merchandising.
- Work in compliance with the provisions of the Occupational Health & Safety Act.
- Adhere to all MLSE service standards and policies including Health & Safety.

**Qualifications**:

- Must be available to work evenings, weekends and holidays; varying hours based on event schedule
- Ability to recognize and react to changing work demands
- Ability to stay focused and creating winning results
- Dedication to providing high levels of Customer Service to ensure an excellent customer experience
- Excellent English communication - verbal and written
- Excellent time management / project skills

Additional Information
- We thank all applicants for their interest, however, only those selected for an interview will be contacted._

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