Collections Representative

5 days ago

Mississauga, Canada Mercedes-Benz Canada Full time

Collections Representative

Group: Mercedes-Benz Group AG

Description

**Collections Representative**

Reports to: Team Leader, Collections
Location: Mississauga, ON (Hybrid)

**Job Type**: Full time, Salaried
Band: 89

**Position Summary**:
**Key Duties & Responsibilities**:

- Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.
- Work the queue appropriately and ensure the proper individuals are informed of issues when needed. Make sure accounts are followed up on within the proper time frame until resolution.
- Ensure high risk accounts are monitored and are escalated when needed.
- Gather facts and info on accounts and make sure to properly analyze the info to ensure we are providing the proper solutions to customers.
- Complete paperwork and other action items as required to process account extensions, rewrites, bailiff assignments and closures as related to repossessed accounts.
- Provide support to other team members in the department and communicate/work with other departments to resolve matters.
- Working with Team Leader and other team members to improve on existing processes and uncover ways to more efficiently manage the department.

Qualifications

**Education and Experience**:

- Undergraduate degree with focus in Business Administration, Accounting or Finance is preferred.
- 1 - 3 years of overall business experience is required; at least 1 year of experience in collections preferred.
- Minimum 3 years of customer service experience is preferred.

**Areas of Knowledge**:

- Verbal and written communication skills in English required. Knowledge of Mandarin/Cantonese is an asset.
- General familiarity of business, collections and customer service.
- Strong analytical, problem solving, analysis and PC skills.
- Propensity to integrate information from a variety of sources with varied levels of complexity.
- Strong attention to detail and demonstrate a capacity to adapt to change quickly.

**Competency Skills**:

- Conflict Resolution
- Customer Orientation
- Negotiating
- Analytical Thinking
- Time Management

**Additional Note**:
Job requires flexible hours; must be able to work evenings and/or weekends.

**Posting closing date**:December 27th**, 2024**

**Corporate Culture**:
We offer customer and employee‐focused culture in a fast paced, competitive, yet team-oriented environment.

**Commitment to Equity**:
Mercedes-Benz Financial Services is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported.

Mercedes-Benz Financial Services Canada is committed to accommodating applicants with disabilities throughout the hiring process by providing accommodations for needs related to the grounds of the Ontario Human Rights Code, unless to do so would cause undue hardship, as defined by the Ontario Human Rights Commission’s Policy on disability and the duty to accommodate.

**_
Mercedes-Benz Financial Services Canada Corporation is an Employer committed to the principles of equity in employment. We thank all applicants; however only those selected for an interview will be contacted. Please visit our LinkedIn page for more information on our company at Mercedes-Benz Financial Services Canada Corporation._**

**Organization**: Mercedes-Benz Financial Services Canada Corporation

**Primary Location**: Canada-Ontario-Mississauga

**Work Locations**: 2680 Matheson Blvd East, Suite 500 2680 Matheson Blvd East, Suite 500 Mississauga

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