Fido Sales Rep

6 days ago

Brantford, Canada Wireless DNA Inc. Full time

**WDNA is an authorized exclusive Rogers and Fido dealer with 27 locations across the Greater Toronto Area.**
Over the last 20 years we built an award-winning network of stores that brings the best and the latest in telecommunication technology to our customers. We are passionate about innovation and believe that the best road to success lies through growth and happiness of our employees.
Our Sales Associates are the first point of contact with customers. They are expert in building strong customer relationship and make every customer feel welcome and leave them delighted. They want every customer sharing their experience and always coming back.

As a Sales Representative, you will report to the Store Manager and be responsible for the sales and customer service needs of our clientele. Meeting sales targets, excellent customer service levels and loss prevention are key.

**RESPONSIBILITIES**:
Sells new wireless products and services. Assists new and existing customers with the purchase of wireless equipment and services.

Presents products and services to prospective customers through demonstrations and development of wireless communications solutions.

Prospects and generates new sales opportunities and delivers outstanding customer services that will entice customers to select Wireless DNA as their sole supplier of choice for wireless products and services.

Conducts all required processes and procedures to implement new service upon completion of sale.

Effectively interacts with customers regarding billing inquiries, equipment problems, etc.; carefully listens to current and prospective customers' requests; and escalates issues as required. Provides professional services and solutions to meet customer needs.

Initiates follow-up contact with customers to ensure complete satisfaction with all products and services purchased.

Makes every effort to retain customers who express their wish to cancel their plan or reduce their level of service. Is upfront in all his/her dealings with customers. Is proactive, sincere and empathetic when responding to customers' questions or issues.

Participates in the development and execution of promotional activities.

Responds to customer inquiries, needs, and/or problems, which may include account research, explanation of equipment operation, and execution of warranty claims.

Stays current with changes and developments in the wireless industry.

Promote corporate culture and values.

**Requirements: REQUIREMENTS**:
1 to 2 years retail experience, preferably in the personal electronics and/or telecommunications industry with a demonstrated and proven success story

High School Diploma required. Post secondary education a strong asset.

Multilingual a strong asset

Excellent skills in communication and time management.

Solid interpersonal skills and customer focus. As an ambassador of Wireless DNA, demonstrates a high level of professionalism (i.e. demeanor, presentation) and a winning customer service attitude.

Flexibility required with respect to hours of work as business needs change

Focused on achieving sales targets, operational efficiency and superior customer service.

Excellent people skills.

Ability to build and maintain strong business relationships

Technologically savvy.

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