Crisis Line Support Worker

6 days ago

Surrey, Canada Options Community Services Full time

**Crisis Line Support Worker**

**Fraser Health Crisis Line**

**Temporary Part-Time**

**Posting Date**:
**Location**:
**Wage**:
**Hours of Work**:
**Closing Date**:
**July 11, 2025**

**Surrey, BC**

**JJEP Wage Grid Level 12 ($29.17-$33.49)**

**14 Hours per week**

**(Until Oct. 16, 2025)**

**July 18, 2025**

**_
Options Community Services is a non-profit organization dedicated to delivering social services across the Southern Fraser region (Surrey, Delta, White Rock and Langley) from early childhood to seniors. Our comprehensive range of programs and services relies on collaborative relationships with individuals, businesses, community groups and government bodies to create focused, effective and responsive resources for the community._**

**Position Overview**:
Are you passionate about making a difference in your community? We are seeking a dedicated **Crisis Line Support Worker** to lead, support, and empower a team of volunteers in a fast-paced, impactful environment. If you possess a strong sense of empathy, excellent communication skills, and a commitment to providing critical assistance, this role is for you

Reporting to the Program Manager, the Crisis Line Support Worker will provide front-line call answering on a rotating shift schedule and support the recruitment, training, and mentoring of crisis line volunteers. They will assist with scheduling, performance monitoring, and facilitate volunteer meetings and events. In addition, the role involves maintaining the phone room, ensuring resources are up-to-date, carrying the on-call phone, and managing shift changes. The position also includes documenting calls and volunteer hours, addressing client complaints, and adhering to confidentiality and ethical guidelines.

**Qualifications**:
This role requires the incumbent to undergo a Police Information Check (PIC), and a Vulnerable Sector Check by the Ministry of Justice.

**How to Apply**:
If you are interested in this exciting opportunity, please submit your **RESUME** and **COVER LETTER** through the “APPLY” button.

**We thank all applicants for their interest in working with OCS. Due to the volume of applicants, only those qualified and shortlisted will be contacted.**
- The land which we are on is the unceded territories of the Coast Salish peoples including Kwantlen, Katzie, Matsqui, Musqueam, Semiahmoo, Tsawwassen, Kwikwetlem and the Sto:lo Nations._

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