Inside Sales Representative

**Inside Sales Representative** (Edmonton Branch)

**Company Vision**: To be the industry leader offering the highest quality products and exceptional internal and external service for windows and doors.

**Intention**: To consistently provide the ultimate “Lux Experience” to every client and employee; by mindfully offering the highest level of products, quality, service, and kindness.

**Job Purpose**: The role of an Inside Sales Representative is to professionally provide the highest level of customer service by providing product knowledge, quotes along with support to external sales staff and their clients.

**Expectations**:

- Consistently practice and promote the Lux Windows’ Vision and Mission statements.
- Following company policies and procedures.
- Comply with safe work practices and health and safety legislations, policies, and procedures.
- Successfully and accurately complete daily tasks and meet deadlines.
- Keep work areas neat and orderly.
- Effectively communicate and attentively listen with clients and coworkers.
- Commit to self-improvement.
- Actively contribute to continuous improvement.
- Follow manager’s directions and promote teamwork.
- Seek constructive and positive approaches to resolve workplace issues.
- Practice good attendance and punctuality.

**Role Responsibilities**:

- To have a clear knowledge and understanding of all products offered by Lux Windows
- Cultivate lasting relationships with customers to grow customer loyalty
- Respond quickly, professionally, and effectively to customer inquiries, and/or concerns
- Systematically develop business relationships and professional network to gather market intelligence
- Help identify opportunities to introduce innovative new products/services
- Quote small and large-scale projects from blueprints, window schedules and material lists
- Prepare presentations on Lux products through showroom and site visits
- Handle customer/client concerns effectively
- Review all orders for accuracy before submitting
- Strive to consistently meet tight deadlines and work under pressure
- Complete sales transactions and all necessary paperwork including payments
- Assist customers in the showroom.
- Help existing clients understand quotes they have received.
- Support outside sales staff by entering quotes and service requests.
- Accurately enter quotes and crosscheck to eliminate possible errors.
- Accurately enter service requests and crosscheck to eliminate possible errors.
- Interpret blueprints and do takeoffs.
- Processing customer deposits
- Miscellaneous duties as required

**Requirements**:

- Bachelor’s degree in Business Administration or a relevant field experience
- A minimum of 2+ years’ experience in a similar role
- Ability to read and interpret blueprint drawings
- In-depth knowledge of technical sales skills and best practices
- Proven experience in customer relationship management
- Formal presentation skills
- Proficient in Microsoft Office (especially Excel and PowerPoint)
- Experience with ERP and CRM systems
- Excellent communication and negotiation skills.
- Ability to build healthy relationships with clients and employees.
- Attention to details.
- Problem-solving aptitude.
- A customer-oriented mindset.
- Ability to work in a fast-paced environment.
- Strong work ethic.

**Job Types**: Full-time, Permanent

**Benefits**:

- Company events
- Dental care
- Extended health care
- Life insurance
- On-site parking
- RRSP match

Schedule:

- Monday to Friday

**Education**:

- Bachelor's Degree (preferred)

**Experience**:

- Sales: 2 years (preferred)

Work Location: In person