Service Manager

2 weeks ago

Barrie, Canada G D COATES USED CAR SUPERSTORE Full time

**Overview**

**Responsibilities**
- Manage daily operations of the service department, ensuring high-quality service delivery.
- Supervise and train service staff, including mechanics and customer service representatives.
- Implement strategies to enhance customer satisfaction and loyalty.
- Oversee cash handling processes and maintain accurate financial records.
- Collaborate with the sales team to identify upselling opportunities for additional services and products.
- Ensure compliance with dealership policies and industry regulations.
- Maintain mechanical knowledge to assist in diagnosing issues and providing solutions.
- Foster a positive work environment that encourages teamwork and professional growth.

**Qualifications**
- Proven experience in automotive repair or as a mechanic is preferred.
- Strong background in customer service with excellent communication skills.
- Experience in sales, particularly in upselling automotive services, is a plus.
- Solid mechanical knowledge to effectively address technical issues.
- Ability to handle cash transactions accurately and responsibly.
- Previous experience in a dealership setting is advantageous.
- Strong leadership skills with the ability to motivate and manage a team effectively.

**Job Types**: Full-time, Permanent

Additional pay:

- Bonus pay
- Overtime pay

**Benefits**:

- Dental care
- Extended health care
- On-site parking
- Paid time off
- Store discount

Flexible language requirement:

- French not required

Schedule:

- 10 hour shift
- Day shift
- Monday to Friday
- Overtime

**Experience**:

- service manager: 1 year (preferred)
- Dealership: 1 year (preferred)

Work Location: In person

Application deadline: 2025-06-16
Expected start date: 2025-06-23

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