Service Manager

2 weeks ago

Barrie, Canada BARRIE Full time

**About Us**:
At Canadoor Garage Doors, we deliver top-quality garage doors and service you can trust. We help commercial clients across Central Ontario keep their operations running safely and smoothly with expert installation, repair, and preventive maintenance solutions.

As we grow, we're looking for a motivated, organized, and people-focused Service Manager to lead our service department with purpose — someone who thrives in a fast-paced environment, knows how to lead with accountability, and is passionate about performance and team success.

**Your Mission**:
Lead the charge in coordinating day-to-day service operations, driving KPIs, and helping us scale with excellence. You'll be at the center of operations across multiple locations, making sure our service team runs like a well-oiled machine - with speed, precision, and heart.

**️ What You'll Do**:
**Daily Operations Leadership**:

- Lead dispatchers and oversee daily technician scheduling for maximum efficiency and customer satisfaction
- Maintain warehouse inventory and manage stock levels across technician vehicles and locations
- Coordinate parts pickups and deliveries to ensure seamless field operations

**KPI Ownership & Performance Tracking**:

- Own and monitor key metrics including:

- Weekly and daily revenue
- Gross profit and GP%
- Run rates
- Dispatch response times
- Inventory accuracy
- Assist technicians in building strong job options that support sales while maintaining target margins

**Cross-Functional Leadership**:

- Manage the residential salesperson to align service and customer expectations
- Purchase all products and materials for both install and service jobs
- Present and report on performance in weekly and monthly team meetings
- Collaborate closely with the Operations Manager to drive company-wide initiatives and continuous improvement

**Pay & Performance**:

- Base Salary: $70,000 - $90,000 (based on experience)
- Bonus Structure: Performance-based bonus opportunities (earn up to $120, 000)

** What You Need**:

- A leadership mindset with an ownership mentality — proactive, decisive, and accountable
- Strong organizational skills with the ability to prioritize and manage multiple responsibilities across teams
- Comfortable in a fast-paced, high-growth environment
- Strong communicator who can lead, coach and collaborate effectively
- Experience in garage door industry is an asset
- Data-driven and results-oriented, with a passion for performance and team success

**What You’ll Get**:

- Competitive base salary with performance bonuses
- Health & dental benefits, plus RRSP contribution
- A supportive team with a structured onboarding program, including:

- Ride-alongs with technicians
- Training and mentorship
- Hands-on systems onboarding

**Ready to Build a Career at Canadoor?**:
If you love building strong teams, driving performance, and being part of something bigger — we want to meet you.

**Requirements**:

- **Work Hours**: 40 to 44 hours work
- ** Required Education**: NONE
- ** Required Experience**: Experienced(2) years

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