Dispatcher

Our Brantford plant is looking for a Dispatcher to join our team ASAP The Brantford plant is a manufacturing facility that mainly provides product in our Residential Construction business unit, selling to our renovation centers for home improvement projects.

**What's in it for you?**
- The opportunity to be a part of a strong, evolving team.
- You will consistently work with various internal departments including Sales, Production, Planning, and the Warehouse allowing you to learn different areas of the business and how they interact.
- Being part of a large, growing, safety-minded organization gives you a chance to grow with us - there are plenty of opportunities for growth both nationally and internationally with Sika.
- Training and development offerings to support career growth.
- An organization devoted to new ideas and input from our employees.
- Group benefits and pension plan programs.
- $1,000 Employee referral program, employee recognition programs and fun company events.

**The role**:

- Answer enquiries from customers / sales and process all requests; escalate and communicate professionally & effectively.
- Work closely with all areas of the Operations team to ensure that all orders are coordinated for on time delivery.
- Schedule delivery appointments.
- Ensure that all inbound and outbound shipments are coordinated with respective staff at each shipping destination.
- Meet performance deadlines and adhere to all client shipping requirements.
- Contact Freight providers for available freight units daily.
- Check inventory to make sure requested product is available.
- Input freight costs for each order into SAP.
- Ensure all orders are invoiced daily.
- Coordinating with Account Managers, Logistics Coordinator, CSR, Warehouse and Production team members to ensure inventory is available prior to scheduling shipments.
- Communicate with Warehouse Supervisor and Shipping Team Members re: loads per day, priority loads, and changes to load schedule.
- Interact with drivers, direct drivers for pickup/delivery to location(s).
- Schedule Long Hauls for early AM to maximize freight unit availability.
- Support and back up Customer Service.
- Negotiate freight rates, fuel surcharge, drop fees.
- Comply with laws, regulations and standards, completing any required documentation as applicable.
- Adhere to all Sika Canada Inc. service standards and policies, including Health & Safety.
- Work in compliance with the provisions of Occupational Health & Safety.
- Perform all other duties as assigned.

**What we need from you**:

- Minimum of grade 12 or equivalent; post-secondary diploma is an asset.
- SAP and EDI experience an asset.
- Good command of MS Office (Excel and Word) with an ability to quickly learn new software
- Ability to multi-task
- Strong computer data entry skills
- Must have strong computer skills for document creation and tracking
- Strong ability to multitask and prioritize in a busy environment
- Adaptable, strong communicator, and problem-solving skills a must
- Must be dependable and demonstrate ability to follow directions.
- Ability to be flexible and work extended hours as required.
- Effective communication skills, both orally and in writing.
- Problem solving and priority setting skills.
- Follow Sika Canada Inc.'s training on all procedures applicable to the position (SMS, Environment, Health & Safety).

**Job Types**: Full-time, Permanent

**Salary**: $45,000.00-$50,000.00 per year

**Benefits**:

- Casual dress
- Company events
- Company pension
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Monday to Friday
- No weekends

**Experience**:

- dispatching: 1 year (preferred)

Work Location: One location