Retail Sales Associate

International Pool and Spa Centers is the leading distributor, retail, and service provider of hot tubs, swimming pools, and recreational products in southern Ontario. We have 8 retail locations across Ontario, a fast-growing online business, and the largest fiberglass pool construction division in Ontario. We are a family-run and owned business that has been in operation for over 40 years.

We are currently looking for a **Sales Associate**to join our dynamic and vibrant **Retail** team in our **Oakville**location. If you are an energetic and ambitious individual looking for a progressive and rewarding career and thrive in a fast-paced environment with tight deadlines, this is the perfect opportunity for you

**START DATE**: Immediately

**JOB TYPE**: Permanent, Full-time

**LOCATION**: 1346 Speers Rd, Oakville, ON L6L 5V3

**Position Purpose**:Under the direction of the Store Manager, the **Retail Sales Associate**is responsible for performing an array of functions that may include assisting customers in identifying and selecting products, as well as working as a part of a team to keep the store environment clean, safe, organized and customer-friendly.

**Key Duties and Responsibilities**include but are not limited to the following:

- Provide excellent customer service by greeting incoming customers, directing customers to the appropriate product area, and assisting customers with their purchases.
- Perform cashier duties, including processing customer transactions, orders, and refunds.
- Work in partnership with Store Managers and other employees to maximize store sales and in-store presence
- Assess customer needs and offer solutions.
- Complete the customer experience by suggesting value-added, related items.
- Ensure that the products are merchandised to company standards.
- Participate in promotional activities.
- Restock shelves and displays.
- Cleaning, pricing, and ticketing of stock products.
- Answer phones; take messages and direct calls.

**Other Duties& Responsibilities**
- Maintain a high level of product and service knowledge
- Periodic inventory counts.
- Ensure accuracy in all transactions, inventory, and procedures.
- Maintain store cleanliness as well as a good shopping environment according to the company’s standards.
- Maintain housekeeping standards.
- Participate in all manner of store maintenance
- Maintain a professional appearance, demeanor, and attitude at all times
- Other duties as assigned.

**Required Competencies & Qualifications**:

- Commitment to providing the best service possible to our customers.
- Ability to work various shifts, including days, evenings, and weekends.
- Ability to make excellent sales to achieve performance in alignment with goals and objectives
- Excellent customer service skills, interpersonal, organizational, and communication skills
- Motivated and creative team player
- Computer literate with proficiency using basic programs such as Windows and Outlook
- Strong knowledge of retail sales principles, methods, practices, and techniques.
- Strong problem identification and objection resolution skills.
- Able to build and maintain lasting relationships with customers.
- Exceptional verbal communication and presentation skills.
- Excellent listening skills.
- Strong written communication skills.
- Self-motivated, with high energy and an engaging level of enthusiasm.
- Able to perform basic calculations and mathematical figures.
- Ability to work in a fast-paced, dynamic environment
- Professionalism and etiquette.
- Able to work independently and as part of a team.
- Ability to solve customer concerns through the use of sound conflict resolution processes.
- Ability to multitask.
- High level of integrity and work ethic.

**Desired Competencies & Qualifications**:

- 1 year of retail sales experience and a background in customer service ideal but not mandatory
- High school diploma or equivalent preferred
- First AID/CPR certification is an asset but not required.

**Work Conditions**
- Manual dexterity required to use desktop computers and peripherals.
- Ability to lift 40 lbs.
- International Pool and Spa Centers values the diversity of people and communities and is committed to excellence and inclusion of all. We are committed to an environment that is barrier-free. If you require accommodation during the hiring process, please inform us in advance to arrange reasonable and appropriate accommodation._

**Job Types**: Full-time, Part-time, Fixed term contract, Seasonal

**Benefits**:

- On-site parking

Flexible language requirement:

- French not required

Shift:

- 10 hour shift
- 8 hour shift
- Afternoon shift
- Day shift
- Evening shift
- Morning shift

Ability to commute/relocate:

- Oakville, ON: reliably commute or plan to relocate before starting work (required)

**Experience**:

- Customer service: 1 year (required)

Work Location: In person