Restaurant Front of House Supervisor

5 days ago

Rocky View, Canada CI Trideep Inc Full time

**Overview**

**Duties**
- Supervise front of house staff, including servers, hosts, and cashiers, ensuring smooth service and excellent customer experience during the shift.
- Lead, support, and motivate the FOH team, promoting a collaborative and productive environment.
- Train and mentor new employees on company policies and procedures related to food service and customer interaction.
- Assist with staff scheduling to maintain adequate coverage during peak hours.
- Monitor food safety and hygiene standards in compliance with health regulations. Monitor adherence to company policies and procedures.
- Collaborate with kitchen staff to ensure timely food delivery and quality service.
- Maintain cleanliness and organization of the front of house area, ensuring a welcoming environment for guests.
- Address guest inquiries, concerns, and feedback promptly and professionally.
- Supporting leadership team in managing and controlling food and beverage/liquor costs in the restaurant
- Handle cash and POS system operations accurately and efficiently.
- Assist in conducting regular alcohol counts and ensure accurate reporting for inventory management. Maintain and restock FOH supplies.

**Qualifications & Experience**
- Previous experience in a supervisory role in Franchise or corporate restaurant (2+ years).
- Preferred Boston Pizza experience in FOH but not a must
- Knowledge of food safety regulations and practices is essential. Pro Serve certification is required. Preferred Food Safety Certification
- Strong interpersonal and leadership skills, with a guest-first mindset.
- Excellent problem-solving and decision-making abilities in a fast-paced environment.
- Effective communication skills and the ability to work as part of a team.
- Flexibility to work a variety of shifts, including evenings, weekends, and holidays.
- Strong customer service skills with the ability to engage positively with guests.
- Experience in food service operations, including familiarity with POS systems.
- Bartending experience is a plus but not required.
- Strong leadership qualities with the ability to motivate and support team members effectively.

Join our team as a Front of House Supervisor where you can make a significant impact on our guest experience while developing your career in the hospitality industry

Additional pay:

- Overtime pay
- Tips

**Benefits**:

- Discounted or free food
- On-site parking
- Store discount

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
- Overtime
- Weekends as needed

Work Location: In person

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