Store Manager and Server

2 weeks ago

Victoria, Canada Heavenly Desserts Full time

**Job Overview**

**Responsibilities**
- Lead and supervise daily store operations, ensuring smooth workflow and adherence to company policies
- Recruit, interview, and train new staff members to build a competent and motivated team
- Manage payroll, scheduling, and administrative tasks including bookkeeping and cash handling
- Oversee merchandising strategies to optimize product placement and presentation
- Implement pricing strategies and manage purchasing activities to maintain profitability
- Utilize POS systems for sales transactions, inventory control, and reporting
- Develop and execute marketing initiatives to attract new customers and retain existing ones
- Monitor sales performance and develop action plans to meet or exceed sales targets
- Ensure high standards of customer service by addressing customer inquiries and resolving issues promptly
- Maintain store cleanliness, organization, and safety standards in compliance with regulations
- Conduct regular team meetings for training & development, performance reviews, and communication updates

**Skills**
- Proven experience in retail management with supervising experience in a fast-paced environment
- Strong leadership abilities with excellent team management skills
- Proficiency in POS systems, bookkeeping, cash handling, and administrative tasks
- Exceptional communication skills; bilingual or multilingual abilities are a plus
- Expertise in merchandising, pricing strategies, purchasing, and sales management
- Effective negotiation skills for vendor relations and conflict resolution
- Skilled in marketing tactics to promote store offerings effectively
- Ability to manage budgets, payroll, and financial reports with strong organizational skills
- Experience in recruiting, interviewing, training & development of staff
- Excellent time management skills with the ability to prioritize tasks efficiently
- Customer service-oriented mindset with professional phone etiquette and interpersonal skills
- Strong math skills for inventory counting and financial calculations

**Job Types**: Full-time, Permanent

Pay: $40,725.08-$71,659.58 per year

**Benefits**:

- On-site parking
- Store discount

Work Location: In person

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