Technical Support

13 hours ago


Markham, Canada EnGenius Technologies Full time

**Technical Support **- Responsibilities but not limited to:

- Trouble shooting on EnGenius full Networking products.
- Troubleshooting on EnGenius telephony products.
- Analysis of customer network information and recommend EnGenius Networking products to fit their requirements.
- Handle full cycle of RMA process from receiving defective units to the end of shipping out the repaired or replacement units.
- Follow up on technical issues case by case until issues can be solved and satisfied by customers.
- Support into day to day warehouse and shipping activities.
- Willing to travel to visit customers to present EnGenius products for pre-sales and post sales support.
- Willing to travel to visit customers to solve customers technical on-site issues.

Minimum Requirements:
- 2 years experience in technical support, technician position in IT networking company
- Highly motivated individual capable of solve technical issues independently.
- College/University diploma in computer, or Networking related program.
- Strong knowledge in LAN/WAN, TCP/IP networking.
- Strong knowledge in WIFI technologies and WIFI products.
- Strong trouble shooting and problem solving skills.
- Strong sales mindset to understand and identify opportunity.
- Hands on experience in repair of electronic related products.
- Willing to travel to assist customers, team and sales department.
- Willing to work a team and assist into different department.
- Excellent oral and written communication skills - including great presentation skills.
- Excellent communications in English, French is an asset.
- Employment history reference check, criminal check and credit check will be required.

**Benefits**:

- Dental care
- Extended health care
- Life insurance
- Vision care

Schedule:

- 8 hour shift
- Monday to Friday

Supplemental pay types:

- Bonus pay

Work Location: One location


  • Technical Support

    1 week ago


    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...

  • IT Technical Support

    2 weeks ago


    Markham, Canada TEK Group Full time

    **What you’ll do** - Performing inspections and examinations, troubleshooting problems, fixing and replacing components, modifying and upgrading parts, and conducting regular maintenance checks to ensure quality and efficiency - Maintaining an accurate record of all items/parts used to repair, replace, or maintain appliances. - Unpacks appropriate hardware...


  • Markham, Canada BFG Enterprise Services Full time

    **Requirement**: Full-time - **Markham** **on** **Role**: Responsible for providing second level technical assistance within an assigned region, providing high-end technical hardware, software and software deployment support at the desktop, laptop, printer, network, and operating systems level to satisfy the needs of client company end users. Act as a...


  • Markham, Canada Newlink.Ca Inc Full time

    Education: College/CEGEP - Experience: 1 year to less than 2 years - or equivalent experience **Tasks**: - Communicate electronically and in person with computer users experiencing difficulties to determine and document problems experienced - Consult user guides, technical manuals and other documents to research and implement solutions - Provide advice and...


  • Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help we...


  • Markham, Ontario, Canada BGIS Full time $45,968 - $57,461

    SUMMARY   The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an ad-hoc request or as part...


  • Markham, Ontario, Canada BGIS Full time

    Description SUMMARY  The Technical Support Analyst is responsible for providing technical assistance and support to end users, ensuring prompt resolution of a wide range of requests including hardware, software, printing and networking issues. In addition, the incumbent is expected to test and deploy new hardware and software as part of an ad-hoc request...


  • Markham, Canada Firetronics 2000 Inc. Full time

    **About Firetronics 2000 Inc.** Firetronics 2000 Inc. is a leading provider of comprehensive fire protection, security, and monitoring services for residential, commercial, and industrial clients across Canada. Our mission is to protect lives and property through cutting-edge technology and unparalleled customer service. We are a team of dedicated...


  • Markham, Canada Pathway Communications Full time

    Infrastructure Management Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments. Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper‑V). Manage cloud and hybrid infrastructure (Azure, AWS, Google...


  • Markham, Canada Idealogical Systems Inc Full time

    **WHEN WAS THE LAST TIME YOU ENDED YOUR WORKDAY WITH A SMILE?** You spend 80% of your life at work, and you should be doing what you love with people you like doing it with, all while making a difference in your community. **How do we ensure that smile?** - We are fun people. - We are people who take pride in being themselves and are confident in the help...