Technical Support Engineer

3 weeks ago

Markham, Canada Pathway Communications Full time

Infrastructure Management Ensure the availability, scalability, and redundancy of all physical and virtual infrastructure across multiple environments. Plan, purchase, configure, and maintain infrastructure components including servers, storage, and virtualization platforms (VMware, Hyper‑V). Manage cloud and hybrid infrastructure (Azure, AWS, Google Cloud) including migration, optimization, and cost control. Systems Operations Oversee configuration, provisioning, and maintenance of Microsoft Windows and Unix/Linux systems both on‑premises and in the cloud. Implement and maintain best‑in‑class security controls, patching processes, and compliance practices. Lead automation efforts to improve efficiency, using scripting and orchestration tools (e.g., PowerShell, Bash, Ansible). Networking & Telephony Manage and monitor the performance and capacity of all network infrastructure, including LAN, WAN, firewalls, and VPN. Oversee corporate telephony systems (e.g., Zoom Phone, MS Teams, VoIP platforms), ensuring high availability and integration. Address network bottlenecks and lead initiatives to modernize and secure connectivity across all sites. Operational Excellence Maintain and improve monitoring systems and procedures to proactively detect and respond to issues. Ensure all applicable system licenses, support contracts, and renewals are properly tracked and managed. Develop and maintain SOPs for all core infrastructure components and ensure compliance with internal SLAs and external commitments. Support and Escalation Provide support for high-priority or escalated issues, including coordination with vendors and internal stakeholders. Participate in an on‑call rotation and provide after‑hours support when necessary. Engage with clients and stakeholders to ensure engineering support aligns with business needs. Pre‑Sales & RFP Participation Collaborate with the pre‑sales and business development teams to support technical solutioning and infrastructure design for new opportunities. Participate in the review and development of responses to RFPs, ensuring proposed solutions are technically sound, scalable, and align with company capabilities. Contribute diagrams, solution narratives, and infrastructure strategies to proposals and presentations. Team Leadership & Oversight Lead and mentor a multidisciplinary team covering Windows, Unix/Linux, networking, telephony, and virtual hosting platforms. Provide technical guidance, set team priorities, and ensure timely delivery of infrastructure initiatives and SLAs. Promote cross‑training and knowledge sharing within the team to build a resilient and agile engineering function. Collaborate with other department heads to support strategic IT initiatives and continuous improvement efforts. #J-18808-Ljbffr

  • Technical Application Engineer

    5 days ago

    Markham, Ontario, Canada GE Vernova Full time

    Job Description SummaryReporting directly to the Advanced Automation Applications CoE Leader, the Advanced Automation – Technical Application Engineer (TAE) is a key member of the Advance Automation Applications (AAA) CoE team.AAA solutions include electrical monitoring and control systems and power management systems for industrial and utility...

  • Technical Application Engineer

    7 days ago

    Markham, Ontario, Canada GE Vernova Full time

    Job Description SummaryReporting directly to the Advanced Automation Applications CoE Leader, the Advanced Automation – Technical Application Engineer (TAE) is a key member of the Advance Automation Applications (AAA) CoE team.AAA solutions include electrical monitoring and control systems and power management systems for industrial and utility...

  • Product Support Technical Specialist

    3 weeks ago

    Markham, Canada EWS Group Full time

    ## **Job Details:****Product Support Technical Specialist**Club DivisionMarkham, Ontario**Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.**THE...

  • Product Support Technical Specialist

    3 weeks ago

    Markham, Canada EWS Group Full time

    ## **Job Details:****Product Support Technical Specialist**Club DivisionMarkham, Ontario**Compensation & Role Details:**Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.**THE...

  • Product Support Technical Specialist

    2 days ago

    Markham, Ontario, Canada Jonas Club Software Full time

    Job Description:Product Support Technical SpecialistClub DivisionMarkham, OntarioCompensation & Role Details:Expected Salary Range: The expected base salary range for this role is between $60,000 - $70,000 CAD, depending on experience and qualificationsRole Type: Backfill RoleAI Disclosure: AI may be used during the hiring process.The CompanyGary Jonas...

  • Technical Support

    1 week ago

    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...

  • Technical Support

    12 hours ago

    Markham, Canada EnGenius Technologies Full time

    **Technical Support **- Responsibilities but not limited to: - Trouble shooting on EnGenius full Networking products. - Troubleshooting on EnGenius telephony products. - Analysis of customer network information and recommend EnGenius Networking products to fit their requirements. - Handle full cycle of RMA process from receiving defective units to the end...

  • Technical Manager

    3 weeks ago

    Markham, Canada PARSONS CORPORATION Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next! At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....

  • Technical Manager

    5 days ago

    Markham, Canada Parsons Full time

    In a world of possibilities, pursue one with endless opportunities. Imagine Next!At Parsons, you can imagine a career where you thrive, work with exceptional people, and be yourself. Guided by our leadership vision of valuing people, embracing agility, and fostering growth, we cultivate an innovative culture that empowers you to achieve your full potential....

  • Technical Application Engineer

    3 weeks ago

    Markham, Canada GE Vernova Full time

    Technical Application Engineer - Advanced Automation Position at GE Vernova. Reporting directly to the Advanced Automation Applications CoE Leader, the Advanced Automation – Technical Application Engineer (TAE) is a key member of the AAA CoE team. Job Description Summary AAA solutions include electrical monitoring and control systems and power management...