Quality Specialist

Ballard’s Quality Team has an immediate opening for a Quality Engineer/ Specialist (QE) to join our dynamic and cohesive quality team First and foremost, the new QE needs to be passionate about quality and be onboard for championing quality culture throughout Ballard. In line with Ballard being global, the new QE needs to be able to see the bigger picture of how quality is the backbone of everything we do. A key attribute to the QE is communication, from production to the customer to process engineers and designers.

On a day-to-day level, the QE will be responsible for ensuring that products produced by Ballard meet customer requirements and quality standards. The QE will support new product introductions to ensure the robustness of product builds. The QE will be responsible for disseminating lessons learned and communicating continuous improvements to meet all customer requirements. The QE will work mostly independently with mínimal supervision and be key in communicating and helping resolve quality issues in production.

The QE will be involved in advanced product quality planning (APQP) activities, from product design and DV testing, through process design, validation, and continuous improvement.

The QE will be involved in Ballard’s FRACAS processes (NCRs and QCRs) as they relate to internal Ballard make parts, with focus on root cause analysis and problem prevention, cost of poor Quality, MRB, control of non-conforming products, yields, etc.

**Responsibilities**:

- Involvement in day-to-day implementation of APQP across various functional and program teams
- Involvement as quality representative in internal/customer PPAP, change management process, MSA, SPC to ensure quality standards are maintained
- Acting as quality representative in Quality improvement projects and / or sustaining projects
- Recommending solutions that will improve product quality, durability and overall performance
- Driving and initiating continuous improvement using feedback from customer issues to improve customer satisfaction
- Involvement in FRACAS problem solving and corrective actions as part of the program support
- Close interactions with process /manufacturing engineers, production staff, operations team, product development engineers and the purchasing team to ensure rapid identification and resolution of issues, with corrective actions in place to prevent recurrence
- Lead cross functional teams to quick react when any mitigation and control is needed to ensure the integrity of Ballard’s make products
- Involvement in Internal audit program, with focus on key manufacturing processes
- Review and understand key process metrics and KPIs
- Participate in Quality as a Priority company-wide, participate in Quality College

**Requirements**:

- Bachelor’s degree in engineering
- 3-5+ years of progressive experience as a Quality Engineer in manufacturing /automotive industry
- Deep knowledge and understanding of quality management systems, preferably based on IATF16949
- Ability to work independently with minimum supervision while can join cross functional teams and be a facilitator for technical teams
- General quality background knowledge is required: understanding of measurement techniques, measurement systems analysis, inspection sampling plans, quality tools, 8D problem solving and root cause analysis
- Strong communication skills (verbal and written) - ability to explain complex concepts to a broad audience (from the manufacturing floor to senior management)
- Detail-oriented with strong record keeping, organizational skills
- Ability to thrive in a dynamic and fast-paced team environment. Adaptability to change is a must
- Must be able to manage multiple issues simultaneously and act with a sense of urgency
- Hands-on experience with testing methodologies is an advantage
- Knowledge in quality core tools, including DFMEA, PFMEA, SPC, MSA and PPAP is advantageous
- Strong knowledge and experience in new product development is preferred
- ASQ Certified Quality Engineer is preferred
- ASQ Certified Quality Auditor is beneficial
- Knowledge of PEM fuel cells is beneficial

**Our Values**

Listen & Deliver | Quality. Always. | Inspire Excellent | Row Together | Own It