Service Sales Premium

**Services Specialist Premium**

**What You’ll Do**

In the Services Specialist Premium role and as a key member of the account team, you will drive customer experience transformation & intimacy and lead the services strategy within our accounts. You will be essential in increasing Premium Services offerings and penetration within our customers and in maximizing our New, Recurring Annual Services ACV, an extremely important financial metric for Cisco.

You will provide leadership in the customer account with respect to Cisco Services and drive the execution of customer/partner-facing activities to a conclusion in a quality, timely, and appropriate manner. It will be important for you to develop a deep knowledge of the customer and their needs to ensure you can provide a first-class solution. You will be the expert on Cisco strategic services and advise the sales team and/or partner on the best services solution to achieve customer outcomes and value realization throughout the customer lifecycle.

**Who You’ll Work With**

Success is directly associated with creating strong and meaningful customer relationships and the attainment of sales targets from net-new services growth in your assigned accounts. You will collaborate with the extended account team: Account Manager, Sales Engineering, Solutions Architects, Software and Service Renewal Managers, Services Specialist Core, Delivery, Legal, Finance, and our Partner ecosystem to develop services strategies and drive new opportunities to closure.

**Who You Are**

You are a strategic thinker whose primary goal is to deliver outstanding business outcomes to your customers. You hold yourself accountable for driving new and incremental business within your customer base. You have a collaborative mindset and understand the value of the collective team with the ability to pull in essential team members and execute to closure. You are a sales professional with proven success in the technology services industry with a strong drive to get results and very motivated to exceed sales goals. You will use your natural curiosity and empathy to establish relationships and provide the best solutions to our customers.

**Basic requirements include**:

- BA/BS degree in technology-related fields or marketing/management
- 5+ years of services sales experience in IT or related industry
- 3+ years of experience selling through channel partners
- Knowledge of Cisco’s or a competitor’s Professional / Advanced Services portfolio
- Expertise in Outside-In / Consultative selling
- Uncovers and understands customer strategies and objectives; identifies and manages multiple buyer personas (c-level, technical, economic, etc.). Ability to tailor messages to an appropriate audience.
- Understanding of Key Drivers and Strategic Imperatives of relevant Industry
- Solution selling skills aligned to each customer’s unique business problems and strategic objectives
- Ability to develop trusted relationships based on a deep understanding of the customer's perspective
- Collaborate and drive cross-functional team within Cisco through influence to desired outcomes
- Some travel may be required

**Why Cisco**

**We connect everything: people, processes, data, and things. We innovate everywhere, taking bold risks to shape the technologies that give us smart cities, connected cars, and handheld hospitals. And we do it in style with unique personalities who aren’t afraid to change the way the world works, lives, plays, and learns.**

**We are thought leaders, tech geeks, pop culture aficionados, and we even have a few purple-haired rock stars. We celebrate the creativity and diversity that fuels our innovation. We are dreamers and we are doers.**

**We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.**

**Please note this posting is to advertise potential job opportunities. This exact role may not be open today but could open in the near future. When you apply, a Cisco representative may contact you directly if a relevant position opens.**

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