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Ramp Operations Manager
3 weeks ago
Summary
The Ramp Manager is responsible for executing the strategic and operational plan for his/her airport ramp employees through strong leadership. The position will focus on safety, developing our people, and delivering a consistent experience. A professional and positive image must be consistently displayed by the employee. “Lead by Example” concept is strongly promoted.
Responsible for the safe and efficient operations in their designated base. Ramp Managers are required to ensure appropriate training is conducted and ongoing supervision to ensure the safety of their workers.
Key Responsibilities
- Develop and implement safety plan for base
- Actively participates in the Safety Management System (SMS)
- Have a complete understanding of all contract details by carrier and base to ensure we are maximizing our revenue for each carrier handled.
- Meeting or exceeding manpower targets at each base (measured and reported on a weekly basis to the General Manager).
- Hold ramp staff accountable for meeting or exceeding all safety, financial, and operational objectives
- Develop base specific plan 3 and 6 months in advance for approval by the Regional Manager. Plans will include safety, manpower requirements, training, seasonal operational changes, and schedule changes.
- Assess and develop leads to maximize potential (succession planning)
- Coordination and oversight of aircraft turnaround activities
- Ensure that processes are delivered within SLA standards and compliance limits while adhering to safety requirements
- Responsible for the safety and security of all employees
- Maintain Quality Assurance oversight for operational issues relating to output and safety, providing suitable corrective and/or preventative actions where necessary
- Ensure staff have access to the Quality Management System information in enabling them to comply with company policies, processes and procedures
- Ensure employees are adequately trained in Quality Assurance to understand, implement, and maintain all quality objectives as outlined within our Quality Management System.
- Cooperate fully with Inspectors to achieve quality inspection commitment
General Duties
The Ramp Manager’s daily responsibilities involve supervision, scheduling and training of our people; ensuring they are adhering to Standard Operating Procedures with regard to Service Level Agreements and Health and Safety requirements. The Ramp Manager must also seek to understand each customer’s needs and strive to exceed their expectations on a daily basis.
Safety, Supervision, and Staffing
- Establish and communicate station goals and results to our people; maintain an ongoing open relationship with frontline people through direct contact and interaction.
- Understand Strategic Aviation’s manpower methodology, planning, sked plan and systems. Work with General Manager and HR to determine staffing levels and operational requirements are concurrent, paying particular attention to seasonal needs while keeping unproductive labour costs and overtime to a minimum.
- Assist in interviewing and recommending the selection of employees based on job requirements with HR; complete and submit all required documentation in a timely manner.
- Coordinate all training requirements/re-certifications to ensure audit compliance with Corporate Trainer.
**Qualifications**:
- 5 years airline operational experience preferred
- Minimum 2 years business leadership experience
- Proven track record in:
- Managing an operational budget
- Leading a team to deliver superior customer service to a variety of customers
- Developing effective leadership teams
- Effecting change through influence; lead by example
- Knowledge of company SOP’s, policies and Safety Management Program
- Demonstrated knowledge of safety in the workplace; including safety requirements and reporting methods as per Provincial and Federal Labour Standards
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