Service Center Manager

**SERVICE CENTRE MANAGER**:**Position Reports to**:Director of Service Centers

**Department**:Operations

**Position Location**:Pointe-Claire, Quebec, Canada

**Direct Reports**:Up to 12

**Salary Range**:Dependent on previous work experience and education.

**Position Summary**:This position is with Arconic-Kawneer a worldwide leader in commercial architectural building products. Kawneer is the North American market leader in aluminum building products. This position is located in Pointe-Claire, Quebec, Canada where operations are based for the Eastern Canadian region. Responsible for driving manufacturing excellence linked to achieving short term goals and long-range strategy for the region.

The Service Center Manager will be responsible for oversight of location functions including plant engineering, manufacturing, purchasing, and quality as well as dotted line responsibility for the customer operations including order pursuit and order execution functions. In addition to this, the Service Center Manager directs the manufacturing and continuous improvement efforts of the Pointe-Claire Plant focused on driving improvements in cost, quality, time, safety, and people with alignment to the Corporate Business Plan and is responsible for the Plant profit and loss.

The Service Center Manager is also responsible for creating a vision for success and overall operational improvement of the facility, engaging the employees, and developing the local staff. Finally, the Service Center Manager is responsible for working closely with the commercial team to develop growth strategies for the Eastern Canadian region resulting in revenue generation and job creation. This position works in concert with the Commercial leadership team to understand customer needs and drive operations to deliver those needs to the marketplace.

**Essential Duties and Responsibilities**:

- Develop operating plans in accordance with company policies, goals, and objectives.
- Links established processes and leadership execution in the area of Environmental, Health, and Safety in keeping with the company's proud legacy of attention to these areas and the community in which it exists.
- Lead the development and execution of a manufacturing strategy to deliver financial objectives through establishment of production and service targets. Responsible for financial earnings plan and achieving expected results during tenure.
- Delivers operational excellence and ensures that operating plans achieve cost and efficiency results that maximize value for the business.
- Optimizes capital expenditures to sustain operations, drive EHS value, and deliver revenue growth.
- Develops and executes flexible production systems based on Lean Manufacturing, TPM, and Process Control techniques across all manufacturing operations.
- Develops quality strategies that drive process stability, quality assurance, and process standardization with associated controls and feedback.
- Ensures adequate people development plans and capable succession plans are in place.
- Responsible for daily manufacturing operations and achieving expected metrics around scrap, rework, operational productivity, OEE, and OTIF.
- Development of local Lead Team through Hoshin planning cycle and having weekly staff meetings for appropriate dialogue around achieving of goals.
- Liaise with Western Region leadership on establishing firm direction goals and vision.
- Working with local union leadership and HR to enact Global Voices improvement activities.
- Conduct daily walkabouts and interaction with plant Supervision including Level 1, 2, and 3 meetings as necessary.
- Ensure all Environmental & Safety policies are followed.
- Monitoring performance and implementing corrective action to meet goals.
- Identifying and implementing improvement plans.
- Solving problems by identifying their root cause and preventing a recurrence.
- Effectively communicating with others within and outside the working group.
- Maintain all production and related quality assurance records.
- Provide leadership, direction, and motivation to people in assigned area.
- Effectively manage employee and labor relations issues including contract administration, grievance handling, and day-to-day employee complaints/issues.
- Responsible for meeting or exceeding production goals including production output, safety, on time delivery, and people initiatives within a traditional unit supervisor role.
- Direct the implementation of Arconic Business System initiatives (lean manufacturing including 5S, standardized work, work balance, product flow, and TPM improvements.
- Own cost savings initiatives (degree of implementation).

**Qualifications**:**General Qualifications/Experience**:

- Minimum of 5 years of industrial experience in manufacturing leadership positions in a Plant environment
- Bachelor’s Degree in Engineering or Operations Management or related discline

**Preferred Qualifications/Experience**:

- Advanced degree pr