Manager, Content Governance

**Req id**:31192- Waterloo, ON, CA
- Richmond Hill, ON, CA
- Mississauga, ON, CA**OPENTEXT - THE INFORMATION COMPANY**

As the Information Company, our mission at OpenText is to create software solutions and deliver services that redefine the future of digital. Be part of a winning team that leads the way in Enterprise Information Management.**Life At Opentext**:

- At OpenText and in IT, we believe in every employee having meaningful, purposeful work. By joining our team, you will join a community of supportive and collaborative peers focused on innovation, teamwork, and driving successful outcomes. You’ll be expected to bring with you an ideation and “Yes, if” mindset. And, as you build your network and demonstrate your professional excellence, you will have the opportunity to forge your own career path and professional growth**The Opportunity**:

- The team is growing, and we are in need of a Manager for the Content Governance Office (CGO). We are looking for someone who can be the expert in content structure, design, governance and use across the global organization, helping to lead the growth and development of OpenText’s content strategy. This is a global role where you have impact and visibility across many teams and functions. You will help ensure business requirements are met and business processes are aligned.- Reporting to the Director of Customer Experience Applications, this is a hands-on leadership role where you will perform some content maintenance while leading a team who is doing the same. You will ensure that your team follows all policies and standards to achieve optimal quality, validating the quality of their work and providing training and guidance. You will also liaise with the business to build out content governance, understand their requests and to provide training and support.**You Are Great At**:

- Building relationships with cross-functional colleagues to develop knowledge and awareness as a way of improving content quality and team relations
- Deploying change management techniques to smoothly introduce change into your operational team and within the broader business
- Governing content in line with policies and procedures to ensure the highest quality, understanding the impact that quality has on cross-functional business units (folder taxonomy, meta data, retention rules, etc)
- Building and maintaining cross-functional relationships, including aligning opinions and approaches across disparate teams.
- Management activities including goal setting, performance management, tracking deliverables, recruitment, etc.
- Identifying, reporting, and resolving content quality issues through root cause analysis
- Clearly communicating in written and verbal communications
- Group training, public speaking and/or presentation skills.
- Software development lifecycle: working with end users to understand the business need; translating business problems to technical requirements.
- Requirements analysis and design documentation, build and test, User Acceptance testing. Documenting the solution.
- Business analysis: working with end users to document their business requirements and translate those into functional requirements and system design
- Product management: defining technical roadmap and the required product features to support that roadmap
- Taking ownership of the backlog and prioritizing features, and bugs.
- Service management to enable the team to provide excellent operational support to end users and IT colleagues. Familiarity with ITIL methodologies.

**What It Takes**:

- Bachelor’s degree in computer science, engineering, business, finance or a related area of study or significant experience in a similar role.
- Minimum 8 years’ combined experience in business analysis, process mapping, change management, content governance
- Experience with product ownership - backlog prioritization, proven demonstration of analytical thinking, consensus building, superior communication skills
- Experience with ITIL methodologies and best practices in change, incident and problem management
- Knowledge of Jira and Confluence
- Excellent communication and collaboration skills with an ability to influence and lead those whom you do not directly oversee.
- Attention to detail and accuracy in your work.
- Experience with OpenText Content Server, Core Content, Extended ECM, and eDocs & and general working knowledge of Salesforce is a plus- Subject to applicable laws and regulations, OpenText’s global vaccination policy requires all employees to be fully vaccinated against COVID-19 to enter an OpenText office. Accommodations may be available for specific roles.