Brand Ambassador

ECCO is a Danish shoe manufacturer and retailer founded in 1963 by **Karl Toosbuy**, in

Bredebro, Denmark. The company began with only the production of footwear, but has since expanded into leather production, accessories and small leather goods.

At ECCO our vision is to be the best shoe company in the world. We are the only major shoe company to own and operate our own production and retail facilities. And we constantly innovate to improve our ability to make shoes that follow the foot. At ECCO we are guided by our respect for our heritage, our call for innovation, our quest for excellence, our dedication to care, and our passion.

The Brand Ambassador is responsible for ensuring that all ECCO Retail customers receive World Class Customer Service, for driving sales towards achieving or exceeding established store goals, for working to minimize loss prevention and to assist management in all non-selling tasks that play a critical role in the overall operational success for the store.

**Job Title: Brand Ambassador (Sales Associate)**

**Reports to**: **Store Manager**

**Core Competencies and Role Responsibilities**
- RESULTS DRIVEN / ENERGY LEVEL ON THE FLOOR - Drive sales and manage the overall team selling effort in the store to meet or exceed sales goals and objectives. o Knowledge of store and individual goals on a daily basis. o Work as a member of a team to accomplish goals set forth in the store. o Follow 6 steps of selling and customer service outlined in the Brand

Ambassador Program. o Educate customers through product knowledge. Explain features, advantages, and benefits of shoes to help assist them with informed buying decisions.
- OPERATIONS - Help manage the total operations of the store. This includes stock control and management, shipping and receiving, product replenishment and management, store cleanliness, store maintenance and upkeep, store supplies

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upkeep and management and ensuring that store physical inventory shortage results are at or below company standards
- Help to maintain the visual merchandising strategies for the store to create a store environment that provides our customer with a positive shopping experience.

Maintain general housekeeping on a daily basis.
- Maintain a positive attitude and make a valuable contribution towards maintaining

ECCO's culture of passion, innovation and sustainability.
- Champion of Excellent Customer Service
- Process transactions at the cash register, maintain sales ledgers and make customer refunds and exchanges.
- Adhere to scheduling guidelines, dress code, etc. as outlined in the employee handbook and operations manual.
- Other duties as assigned

**Minimum Qualifications**:

- High school diploma or GED equivalent.
- Ability to effectively communicate the features and benefits of our brand and products to customers.
- Basic computer skills.
- Ability to lift up to 50 lbs. on a regular basis.
- Ability to climb ladders.
- Ability to read, write and speak English at a proficient level.
- Ability to work a varied schedule, including evenings and weekends.

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We care about creating and maintaining strong, positive relationships with our colleagues, our partners, our customers and the societies in which we live and work.

We act with integrity and we respect and encourage diversity. We are a passionate organisation, filled with people who are passionate and build their work on what they love to do.
- We are committed to promoting a fair and equitable selection process and work _
- environment that is inclusive and barrier free. ECCO Shoes provides equal _
- employment opportunities for all individuals regardless of age, sex, disability, race, _
- ethnic origin, citizenship, creed, sexual orientation, marital status or any other grounds _
- as described in the Human Rights Code. Applicants with a disability need to make _
- any accommodation requests for the interview process known in advance. The _
- Human Resources Department will arrange for reasonable accommodation in _
- accordance with the Human Rights Code which will enable you to be assessed in a _
- fair and equitable manner._

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**Job Types**: Full-time, Part-time, Permanent
Part-time hours: 25 per week

**Salary**: From $15.65 per hour

**Benefits**:

- Casual dress
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care
- Flexible schedule
- Life insurance
- RRSP match
- Store discount
- Vision care
- Wellness program

Schedule:

- 8 hour shift
- Day shift
- Evening shift
- Holidays
- Weekend availability

COVID-19 considerations:
Mask not mandatory while working in store. Safe measures have been put into place in regards to social distancing and cleaning frequently on all high touch point areas.

Ability to commute/relocate: