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Field Technician

2 weeks ago

Pickering, Canada Intek Communications Incorporated Full time

Intek Communications Inc. is looking to fill the position of Field Service and Installation Technician, under the direction of the Regional Manager. The Field Service and Installation Technician will primarily be responsible to inspect, test and repair cable signals and replace faulty cables, power supplies, digital boxes, modems, amplifiers, and associated equipment as well as install, connect, disconnect and relocate cable outlets, digital boxes and modems. The Field Service and Installation technician will always maintain professionalism, tact, diplomacy, and sensitivity to portray the company in a positive manner. This position will maintain a high commitment to safety. The Field Service and Installation Technician must demonstrate aptitude for learning new technologies and high level of integrity and work ethic and must also have a drive to succeed and be able to work both independently and as part of a team.

**Locations**

We are currently hiring in Durham Region (Durham, Whitby, Oshawa, Peterborough, Ajax, Clarington, Brock, Uxbridge) York Region (Markham, Newmarket, Thornhill, Aurora, Beaverton, Pefferlaw) and Simcoe Region (Owen Sound, Orillia, Wasaga Beach, Collingwood, Barrie, Midland and Washago)

**Job Duties**
- Operate and drive vehicles to varying customer location
- Greet customers and discuss type, quality, and quantity of products or services required
- Inspect, test, and repair cable signals and replace faulty cables, power supplies, digital boxes, modems amplifiers and associated equipment
- Install, connect, disconnect and relocate cable outlets, digital boxes and modems
- Evaluate the customers services and equipment to verify that they are working within the specifications
- Work at heights and on ladders, as required
- Maintain a high level of product and service knowledge
- Ensure that customers are satisfied with the services and products
- Attempt to calm irate customers by explaining the situation while attempting to resolve the issue to the best of your abilities
- Participate in any required company training
- Document and close all calls to provide a record of work completed
- Meet the Key Performance indicators as outlined by Intek

**Job Requirements**
- Valid driver's license with an acceptable driver's abstract
- Valid auto insurance
- Clean criminal record check
- High level of integrity and work ethic
- Ability to prioritize and manage conflicting demands
- Ability to work individually as well as part of a team
- Work Conditions Flexible hours including nights, weekends, and holidays
- Ability to maneuver and climb a 28 foot 75lb extension ladder
- Interaction with customers/clients, and the public at large

**What are the Perks?**
Intek Communications Inc. offers unlimited earnings potential in the form of piecework. Your motivation, efficiency, speed and job knowledge allow you to control your earnings. Intek offers a competitive benefits package, paid training, opportunity for career advancement, discounts on home phone, internet, cable, security and wireless services. Intek provides a company vehicle, company gas card, and phone plan with unlimited Canada wide talk and text.
- Intek Communications Inc. seeks to fully integrate the principles of Employment Equity and will ensure the full participation and advancement of members of historically disadvantaged groups (i.e., members of visible minorities, persons with disabilities, women, and aboriginal peoples). Intek Communications Inc. will achieve this by ensuring that its hiring process is fair and equitable for all persons._

**Salary**: $40,000.00-$80,000.00 per year

**Benefits**:

- Company car
- Company events
- Dental care
- Disability insurance
- Employee assistance program
- Extended health care

Schedule:

- 10 hour shift
- Weekend availability

COVID-19 considerations:
Technicians are encouraged to wear a mask when entering customers homes, common surfaces are sanitized regularly, vaccination requirements, rapid tests are available.