Mainframe Computer Operator

Pomeroy IT Solutions & Services has an immediate need for Mainframe Computer Operator in our Montreal, Canada Location

This position is a Full Time Benefited position:
Medical, Dental, Vision, and Paid Time Off

**The ideal applicant will be a Canadian Citizen and be bi-lingual (French and English) and will have resided in Canada for the last 10 years.**

The selected applicant will be responsible for performing Computer Operations Operator duties per documented processes and procedures. This includes a working knowledge of customer system environment with ability to interact, troubleshoot issues and work independently.

Essential Duties & Responsibilities:
This position requires both day and night schedule. Two nights during rotation. 12 hour shift. Must speak fluent French for this account.

*Minimum of 2 years experience, preferably in a Data Center Operations environment.

*Due to the 24x7 operations of the business, must be able to work a flexible work schedule, include nights and weekends & holidays.

*Intermediate understanding of Mainframe,

*Must have JCL, batch job monitoring & scheduling skills (TWS, ROBOT)

*Must have IMS CICS DB2 JES2/3 TSO skills

*Able to perform system IPLs

*Strong experience in 1st level problem determination and reporting

*Understand Problem Management & Change Management requirements

*Escalate tickets as needed and collaborate with teammates to resolve issues.

*Provide assistance to all operations personnel to ensure that the highest level of customer satisfaction is maintained.

*Ability to work independently as well as in a collaborative, team environment.

*Ability to multitask with a high attention to detail.

*Remain current with all procedures and provide input as appropriate.

*Must be able and willing to learn new tasks/skills as required

*Escalate to the assigned client representative and Pomeroy Manager any documentation, process or procedure discrepancies and follow-up until resolved.

*.Excellent communication and organizational skills are required.

*Must be able to communicate and understand verbal, written and electronic instructions in English and fluent French.

**Les tâches du poste comprennent**:
*Surveillance et action sur les alertes et le trafic de la console système et gestion des journaux d'incidents pour tous les systèmes surveillés.

*Suivi et action des outils de production batch et des alertes

*Faites remonter les tickets au besoin et collaborez avec vos coéquipiers pour résoudre les problèmes.

*Résoudre les problèmes logiciels et matériels signalés et les résoudre ou les transmettre au technicien informatique nécessaire

*Effectuer les IPL du système et les mises à jour du programme

*Fournir une assistance à tout le personnel d'exploitation pour s'assurer que le plus haut niveau de satisfaction de la clientèle est maintenu.

*Se tenir au courant de toutes les procédures et fournir des commentaires, le cas échéant, pour traiter les changements ou les problèmes.

Pay: From $25.00 per hour

**Benefits**:

- Dental care
- Extended health care
- Paid time off
- Vision care

Schedule:

- 12 hour shift
- Holidays
- Weekend availability

Ability to commute/relocate:

- Montréal, QC: reliably commute or plan to relocate before starting work (required)

Application question(s):

- Are able to read written instructions /directions written in French and English?
- Are you a Canadian Citizen and have resided in Canada for the last 10 years?

**Experience**:

- Z/OS: 2 years (required)
- Mainframe Console Operations or Production Control: 2 years (required)
- JCL: 2 years (required)
- Disaster recovery: 2 years (preferred)
- Distributed systems: 2 years (required)

**Language**:

- French (required)

Work Location: One location